In December, 171 service offices of the Unified Accumulative Pension Fund continue to work in full-time service by appointment subject to all sanitary security measures.
You can book up for a face-to-face appointment on the corporate website enpf.kz in just two or three clicks. On the main page of the site, go to the tab "E-services", then click on the banner "Book a queue for service", after which you can independently choose a convenient time for you to visit the branch.
Opening hours of branches on weekdays from 9:00 to 18:00, Saturday and Sunday are days off. During the working day, the operating rooms are ventilated, wet cleaning (work surfaces, chairs, door handles), disinfection / UV sterilizing. In addition, special signs are outlined inside the offices to maintain social distancing.
Note that on holidays and weekends on December 16, 17, 18, 19, service offices will not work. However, on Sunday, December 20, service offices work in full-time service by appointment from 9:00 to 18:00. In addition, 30 and 31 December are business days.
We remind you that some of the services from the UAPF, for example, obtaining an extract from an individual pension saving account, changing details, concluding agreements on pension benefits at the expense of voluntary pension contributions, etc., can be obtained without leaving home, online through a mobile application ENPF and Personal Account on the corporate website www.enpf.kz (step-by-step instructions on how to receive electronic services are attached in the relevant sections).
The UAPF also organizes field services in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including checking for the possibility of obtaining services remotely, without leaving). When providing outreach services to citizens, services are provided for processing applications for opening individual pension saving accounts for accounting for compulsory occupational pension contributions (including applications for joining the agreement on pension provision at the expense of compulsory occupational pension contributions). It also serves contributors (beneficiaries) belonging to the category of socially vulnerable segments of the population (disabled people of groups 1-2, having disability for an indefinite period) in compliance with sanitary and epidemiological measures.
Note that UAPF employees are always ready to provide contributors (beneficiaries) with advice on the accumulative pension system and remote support for receiving electronic services through:
1) phone calls to employees on duty at regional offices (the list is posted on the website enpf.kz);
2) contacting the call-center by short number 1418;
3) a chat bot in Whats app and Viber at +7 777 000 14 18;
4) an online consultant on the corporate website www.enpf.kz;
5) sending applications by e-mail enpf@enpf.kz;
6) accounts on social networks: Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
The current list of all branch offices of UAPF JSC and their addresses are available on the UAPF website.