Report on the activities of the State Institution "Department of Agriculture and Land Relations of Akmola region" on the provision of public services for 2021
1) Information about the service provider.
The state Institution "Department of Agriculture and Land Relations of the Akmola region" (hereinafter referred to as the Department) is a state body of the Republic of Kazakhstan that carries out management in the field of agriculture and land relations in accordance with the competence defined by the legislation of the Republic of Kazakhstan.
Location of the legal entity: 020000, Republic of Kazakhstan, Akmola region, Kokshetau city, Abaya Street, 89
2) Information about public services:
According to the Register of Public Services, the Department of Agriculture and Land Relations of the Akmola region (hereinafter referred to as the Department) is assigned 30 public services.
Of these, 15 public services are provided through the web portal "Qoldau.kz ", 1 by means of the subsidy information system subsidy.plem.kz (ISS), 13 via the e-government web portal, 1 is provided through the office of the service provider without the possibility of an alternative.
20 state services in the field of agriculture are provided by the regional executive body - Management.
10 state services in the field of land relations are provided by regional and district executive bodies for land relations, akims of rural districts and settlements. Of these, 9 public services are to be provided at the regional level, 9 services are to be provided at the district level, 5 public services are provided by the akims of rural districts and settlements.
The total number of public services provided on a free basis is 27, on a paid basis 3.
The total number of public services rendered in electronic form is 29, in paper form - 1.
3) Information about the most popular public services.
20 public services in the field of agriculture the most popular public services in the reporting period are:
"Subsidizing the cost of pesticides, biological agents (entomophages) for treatment against harmful and dangerous pests with the number above the economic threshold of harmfulness and quarantine facilities";
"Subsidies for compensation of part of expenses incurred by the entity in agribusiness investments";
"Subsidizing for the development of livestock breeding, increasing the productivity and quality of livestock products";
"Subsidizing interest rates for lending to subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment."
Of the 10 types of public services in the field of land relations to be provided at the regional level, public services are the most in demand:
"Issuance of a permit for the use of a land plot for survey work";
"Approval and issuance of the project of reclamation of disturbed lands".
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services is posted on the Internet resource of the Department – https://www.gov.kz/memleket/entities/aqmola-ush?lang=ru, e-government web portal - www.egov.kz, web portal www.Qoldau.kz and www.elisense.kz, and is also placed on information stands in the Management premises and can be obtained by calling the unified contact center for the provision of public services: 1414 or 8-800-080-7777.
In order to ensure public access to electronic services, a "Self-service Corner" has been created in the Office, which is provided with a computer with access to the E-Government web portal, a printer, a scanner, a camera and a card reader.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
The development of draft subordinate regulatory legal acts defining the procedure for the provision of public services is not within the competence of the Department.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Within the framework of ensuring transparency, improving legal literacy as service providers and service recipients, 53 explanatory events were held, 16 of them in the form of seminars, technical studies and round tables, 30 articles in social and print media, live broadcasts and television - 7.
1) Results of optimization and automation of the processes of rendering public services.
The Department systematically carries out measures to optimize the timing and number of documents required from service recipients, automation of public services.
The Ministry of Agriculture of the Republic of Kazakhstan has developed a draft law "On amendments and additions to some legislative acts of the Republic of Kazakhstan on the digitalization of public services within the Unified State Cadastre of Real Estate", which provides for conceptual changes to the current procedure for the provision of land through the introduction of digital technologies and defines the electronic procedure for the direct provision of land plots and provision through bidding.
Currently, work is underway to launch a pilot project for the provision of public services "Acquisition of rights to land plots that are in state ownership that do not require bidding (contests, auctions)" and "Provision of a land plot from state ownership through the organization and holding of auctions (auctions) for the sale of land or the right to lease land plots in electronic form" through the web portal "Electronic Government", "Unified State Cadastre of Real Estate", Regional geoinformation system and web portal "Electronic trading platform".
These measures will reduce the time required to provide services, reduce administrative barriers, the amount of paperwork and, accordingly, reduce the number of complaints received.
On January 27, 28, 2021, the Department held a meeting with the participation of the program developer, the Department of Land Relations of the city of Kokshetau on the launch of a pilot project for the provision of public services in the field of land relations through a Regional Geoinformation System. During this event, in order to identify problematic issues, the submission of applications for public services implemented in the RGIS was tested in a test mode, according to the results of which appropriate recommendations were made to the developer.
2) Measures aimed at improving the skills of employees in the provision of public services.
All civil servants involved in the process of rendering public services have completed advanced training courses.
3) Regulatory and legal improvement of the processes of rendering public services.
The Department systematically makes proposals to improve the legislation on the provision of public services.
Letters were sent to the Committee on Land Management of the Ministry of Agriculture of the Republic of Kazakhstan, as well as the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in the Akmola region (dated 03.03.2021 No. 01-147/389, 390) on the problematic issue of the impossibility of submitting applications through the IP "E-licensing" on the basis of a power of attorney on behalf of the service recipient.
A letter was sent to the Committee on Land Management of the Ministry of Agriculture of the Republic of Kazakhstan (dated 25.06.2021 No.01-17/1134) on the need to consider the issue of bringing paragraph 2 of Article 47 of the Land Code of the Republic of Kazakhstan into compliance with the current legislation within the framework of draft laws being developed, as well as to provide service providers with access to relevant databases to improve the quality of services provided.
1) Information on complaints of service recipients regarding the provision of public services.
There were no complaints about the results of the provision of public services.
2) The results of internal control over the quality of public services.
According to the plan approved by the Department, 5 internal control measures were carried out in 2021, according to the results of which no violations were detected. At the same time, recommendations were made on compliance with the requirements arising from subordinate regulatory legal acts defining the procedure for the provision of public services.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
In 2021, the authorized body did not carry out quality control of the provision of public services.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services in 2021 was carried out in relation to six public services – "Approval of land management projects for the formation of land plots", "Issuance of a decision to change the purpose of a land plot", "Provision of a land plot for the construction of an object within a locality", "Acquisition of rights to land plots that are state-owned, which does not require bidding (tenders, auctions)", "Subsidizing interest rates when crediting subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment", "Subsidizing for the reimbursement of part of the expenses incurred by the subject of the agro-industrial complex during investments" on which proposals and recommendations were made. The Management of the submitted project was reviewed and agreed without comments.
Improving the process of providing public services by conducting internal control measures aimed at increasing the satisfaction of service recipients with the quality of public services, conducting explanatory work, informing about the possibilities of obtaining public services in electronic form.