Report on the activities of the State Institution "Department of Agriculture of the Akmola region" on the provision of public services for 2020
General provisions
1) Information about the service provider.
State institution "Department of agriculture of Akmola region" (further – Management) implements the state policy in the field of development of agro-industrial complex, in the grain market, in the field of seed production in the field of plant protection, quarantine of plants in the field of livestock breeding.
Location of the legal entity: 020000, Republic of Kazakhstan, Akmola region, Kokshetau city, Abay Street, 89
2) Information about public services:
According to the Register of State Services, 20 state services are assigned to the Department of Agriculture of the Akmola region (hereinafter referred to as the Department).
Of these, 15 public services are provided through a web portal "Qoldau.kz", one by means of the subsidy information system( ISS), 4 through the information system "State Database" E-licensing "(IS GBD"E-licensing").
The number of public services provided on a free basis 18, on a paid basis 2.
The number of public services provided in electronic form is 20.
The number of approved subordinate regulatory legal acts defining the procedure for the provision of public services 20.
3) Information about the most popular public services.
In 2020, 9,780 public services were provided (30 % less than last year).
The most popular public services in the reporting period are:
"Subsidies for the development of livestock breeding, increasing the productivity and quality of livestock products" – 2059 state services or 21 % of the total number of services rendered;
"subsidizing the cost of pesticides, bioagents (entomophages) intended for treatment against harmful and especially dangerous harmful organisms with a population above the economic threshold of harmfulness and quarantine facilities" - 3,857 public services or 39.4 % of the total number of services rendered;
"subsidizing the interest rates for lending to the subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment" – 703 public services or 7.1 % of the total number of services rendered;
"Subsidies for the reimbursement of part of the expenses incurred by the subject of the agro-industrial complex in the course of investment" – 1,949 public services or 19.9 % of the total number of services rendered.
Working with service recipients
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information about the procedure for providing public services can be obtained on the service provider's Internet resource – www.gov.kz in the section "Public services", the web portal "e-government" - www.egov.kz, a web portal www.Qoldau.kz and www.elisense.kz, as well as by calling the unified contact center for the provision of public services: 1414 or 8-800-080-7777.
Also in the building of the service provider there are information stands with information about the procedure for providing public services.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
According to the Laws "On Public Services" and "On Access to Information", state bodies-developers of normative legal acts publish draft standards of public services and concepts of draft laws on the portal "Open NPA" for public discussion.
In 2020, the draft bylaws defining the procedure for the provision of public services developed by the Department were not publicly discussed on the Open NPA portal, since the Ministry of Agriculture of the Republic of Kazakhstan is the developer of the NPA defining the procedure for the provision of public services in the field of agriculture.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
As part of raising awareness of service recipients about the possibility of receiving and the procedure for providing public services, 14 articles on 14 public services were published in the mass media (in regional newspapers).
In order to improve the legal literacy of the Department's specialists, 2 explanatory events were held on the provision of public services.
Activities to improve the processes of providing public services
Results of optimization and automation of public service delivery processes.
The Department systematically takes measures to optimize the time and number of documents required from service recipients, and to automate public services.
2) Activities aimed at improving the skills of employees in the provision of public services.
13 civil servants are involved in the process of providing public services.
All civil servants involved in the provision of public services have completed advanced training courses:
in 2019 -7 specialists;
in 2020 – 5.
3) Regulatory and legal improvement of the processes of rendering public services.
In order to regulate public relations, establish fundamental principles and norms in the provision of public services, the Law "On Public Services"was adopted on April 15, 2013. In order to respect the rights and interests of the state, citizens are adopting new standards of public services.
Control over the quality of public services
1) Information about complaints of service recipients on the provision of public services.
There were no complaints about the results of the provision of public services.
2) The results of internal control over the quality of public services.
In 2020, there were 5 internal control activities, the results of which violations were found, however, recommendations on compliance with the requirements of normative legal acts regulating the provision of public services.
3) the Results of quality control of public services carried out by the authorized body on assessment and control of quality of rendering the state services.
The authorized body did not check the activities of the department for compliance with legislation in the field of public services.
4) The results of public monitoring of the quality of public services.
To conduct the study, the public monitoring includes the state service "Subsidizing the production of priority crops, including perennial plantings".
In the process of obtaining a public service on the page of the qoldau portal.kz it is specified "subjects of subsidizing on a paid basis and subject to the signing of the User Agreement", when "submitting an application" on the site, it is proposed to pay the bill in the minimum amount of 8751 tenge, or 29170 tenge, 32087 tenge for the further step of applying for subsidies. At the same time, according to the Standard, this public service is provided free of charge. For potential service recipients, it was not fully clear and understandable for which services, the service is offered to pay.
Based on the results of public monitoring in order to improve the quality of public services, the following recommendations are made:
Conduct internal monitoring of testing registration on the kz website;
Test the "Help" page ("on perennial plantings") for further correct operation;
Make the necessary adjustments to the Standard of Public Service Provision on the issue of payment, or additional costs;
Consider the possibility of posting more detailed information on the User Agreement, as well as the general stages/steps of obtaining a public service-subsidies, conditions for receiving subsidies, conditions for refusing to provide subsidies;
Consider posting contact information for detailed advice on obtaining subsidies.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
Improving the process of providing public services by conducting internal control and public events aimed at increasing the satisfaction of service recipients with the quality of public services, and informing them about the possibilities of receiving public services in electronic form.