1. general provisions
1) information about the service provider.
The state institution" Department of Agriculture and land relations of Akmola region " is a state body of the Republic of Kazakhstan and carries out Management in the field of Agriculture and land relations within its competence defined by the legislation of the Republic of Kazakhstan.
Location of the legal entity: 020000, Republic of Kazakhstan, Akmola region, Kokshetau, Abay Street, 89.
2) information about public services:
According to the Register of public services, 26 public services are assigned to the Department of Agriculture and land relations of Akmola region (hereinafter referred to as the Department).
Among them, 12 public services "Gosagro.kz" the State Information System, 1 – subsidy.plem.kz subsidies are provided through the Information System, 9 – through the e-government web portal, 1 – in paper Form, 3 – through e-licensing.
Of the total number of public services provided, 24 are provided free of charge, and 2 are provided on a paid basis.
The total number of public services rendered in electronic form is 25, in paper Form – 1.
26 bylaws defining the procedure for the provision of public services have been approved.
3) information about the most popular public services.
Among the public services in the reporting period, the most popular public services are:
"Subsidy for reimbursement of part of the expenses incurred by the subject of the agro-industrial complex during Investment investments";
"Subsidizing interest rates when lending to subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment";
"Subsidizing the cost of fertilizers (excluding organic ones)".
2. work with service recipients
1) information on the sources and places of access to information on the procedure for providing public services.
Information on the procedure for providing public services is available on the Internet resource of the Department, on the web portal "e-government"- www.egov.kz, "Gosagro.kz" State Information System and www.elisense.kz you can get by phone 1414 of the Unified Contact Center for the provision of Public Services, posted on the website, as well as published on information stands in the buildings of the Department.
A "self-service corner" has been created in the office building, which is provided with a computer, printer, scanner, camera and card reader with access to the e-government web portal.
2) information on public discussions of draft bylaws defining the procedure for the provision of Public Services.
The development of draft bylaws defining the procedure for the provision of public services is not within the competence of the Department.
3) activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to ensure transparency, as well as improve the legal literacy of service providers and service recipients, 23 explanatory events were held, including 7 in the form of Round Tables, 11 articles in printed publications, and 5 live broadcasts.
3. activities to improve the processes of rendering public services
1) results of optimization and automation of processes for the provision of Public Services.
The integration of subsidy information systems with the electronic invoice information system of the state Revenue Committee of the Ministry of Agriculture of the Republic of Kazakhstan was carried out.
2) measures aimed at improving the skills of employees in the field of public services.
Civil servants involved in the process of providing public services have passed advanced training courses.
3) regulatory and legal improvement of the processes of rendering public services.
The department, if necessary, submits proposals to the Ministry of Agriculture of the Republic of Kazakhstan on improving regulatory legal acts regulating the provision of public services, as well as on the development of a subsidy information system.
On November 22, 2025, a proposal was sent to the Ministry of Agriculture of the Republic of Kazakhstan to supplement the technical part of the portal, in particular, in order to increase transparency and convenience of accounting by introducing new columns and statuses for public services.
4. quality control of the provision of Public Services
1) information on complaints of service recipients on the provision of Public Services (appendix).
In 2025, 4 complaints were considered. As a result of the review, the rights of one service recipient were restored, and relevant letters were sent to the Ministry of Agriculture of the Republic of Kazakhstan on three requests.
2) results of internal control over the quality of public services rendered.
The department conducts internal control over the quality of public services rendered on a quarterly basis. As a result of internal monitoring, 236 justified refusals were identified, committed in violation of the deadlines for the provision of public services: "subsidizing the cost of fertilizers (excluding organic ones)" -150, subsidizing the cost of pesticides, bioagents (entomophages) for processing against harmful and particularly dangerous harmful organisms, quarantine objects, the number of which exceeds the economic threshold of harm – 81, subsidizing the production of priority crops, including perennial plantings -5.
3) results of quality control of the provision of public services carried out by the authorized body for evaluation and control of the quality of the provision of Public Services.
The authorized body conducted an analysis of compliance with the rights of service recipients when considering applications for subsidies in the activities of the Department of Agriculture and land relations of Akmola region.
Based on the results of the analysis, conclusions were made and proposals were made to eliminate the refusal to provide public services in relation to the complaints of four service recipients. As a result of the review, the rights of one service recipient were restored, and relevant letters were sent to the Ministry of Agriculture of the Republic of Kazakhstan on three requests.
5.prospects for further efficiency of the provision of Public Services and increasing satisfaction with the quality of service recipients.
In order to increase satisfaction with the quality of the provision of public services, through internal control measures, improvement of the process of rendering public services is carried out, law-explanatory work is carried out, as well as informing about the possibilities of obtaining public services in electronic form.