Information on the appeal procedure can be obtained by calling the information and reference service of the unified contact center "electronic government" 1414, 8-800-080-7777 (toll-free).
In cases of disagreement with the results of the rendered public service or incorrect service, a complaint is filed at the choice of the service recipient: to the head of the service provider or to the akim of the relevant administrative-territorial unit or to the portal egov.kz
In cases of disagreement with the results of the rendered public service, the service recipient has the right to apply to the court in accordance with the procedure established by law.
The complaint is addressed to an official whose competence includes resolving the issues raised in the complaint.
The complaint shall specify the surname, first name, patronymic (if present in the identity document), postal address of the service recipient, contact phone numbers (if any), the date of filing the complaint and the signature of the service recipient.
When filing a complaint, the position, surnames and initials of the officials whose actions or omissions are being appealed, the motives of the appeal and the requirements are indicated.
When submitting a complaint to the office of the service provider, confirmation of acceptance of the complaint is the issuance of a coupon to the recipient of the public service who filed the complaint, indicating the date and time, surname and initials of the official who accepted the complaint. Information on the progress of the complaint can be obtained from officials of the office of the relevant service provider.
When sending a complaint through the portal, information about the progress of the complaint (a note on delivery, registration, execution, result of consideration) is available in the "personal account" of the service recipient.
Consideration of complaints is carried out in accordance with the procedure and deadlines provided for by the "Administrative Procedural Code of the Republic of Kazakhstan", taking into account the specifics established in article 25 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services".