General provisions
The State institution "Department of Agriculture and Land Relations of the Akmola region" (hereinafter referred to as the Department) is a state body of the Republic of Kazakhstan that carries out management in the field of agriculture and land relations in accordance with the competence defined by the legislation of the Republic of Kazakhstan.
Location of the legal entity: 89 Abaya Street, Akmola region, Kokshetau city, 020000, Republic of Kazakhstan
2) Information about public services:
According to the Register of Public Services, 27 public services are assigned to the Department of Agriculture and Land Relations of the Akmola region (hereinafter referred to as the Department).
Of these, 15 public services are provided through a web portal «Gosagro.kz», 1 by means of the subsidy information system subsidy.plem.kz (ISS), 10 via the e-government web portal.
17 public services in the field of agriculture are provided by the regional executive body - the Department.
10 public services in the field of land relations are provided by regional and district executive bodies for land relations, akims of rural districts and settlements.
The total number of public services provided on a free basis is 25, on a paid basis is 2.
The total number of public services provided in electronic form is 27.
3) Information about the most in-demand public services.
Of the 17 public services in the field of agriculture, the most in-demand public services in the reporting period are:
"Subsidizing the cost of pesticides, bioagents (entomophages) intended for treatment against harmful and especially dangerous harmful organisms with a population above the economic threshold of harmfulness and quarantine facilities";
"Subsidizing the reimbursement of part of the costs incurred by an agro-industrial entity complex for investment investments";
"Subsidies for the development of livestock breeding, increasing productivity and quality of livestock products";
"Subsidizing interest rates for lending to subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment."
Of the 10 types of public services in the field of land relations to be provided at the regional level, public services are the most in demand:
"Issuance of a permit for the use of a land plot for survey work";
"Approval and issuance of a project for the reclamation of disturbed lands."
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services is posted on the Management's Internet resource, the e-government web portal - www.egov .kz, the www web portal."Gosagro.kz " and www.elisense .kz, and is also posted on information stands in the Management premises and can be obtained by calling the unified contact center for the provision of public services: 1414.
In order to ensure public access to electronic services, a "Self-service Corner" has been created in the Office, which is provided with a computer with access to the E-Government web portal, a printer, a scanner, a camera and a card reader.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
The development of draft subordinate regulatory legal acts defining the procedure for the provision of public services is not within the competence of the Department.
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Within the framework of ensuring transparency and improving legal literacy as service providers and service recipients, 52 explanatory events were held, 16 of them in the form of seminars, technical studies and round tables, 30 articles in social and print media, live broadcasts and television - 8.
1) The results of optimization and automation of public service delivery processes.
The Department is constantly taking measures to optimize the timing and number of documents required from service recipients, automation of public services.
The Ministry of Agriculture of the Republic of Kazakhstan has developed a draft law "On amendments and additions to certain legislative acts of the Republic of Kazakhstan on the digitalization of public services within the framework of the Unified State Cadastre of Real estate", which provides for conceptual changes to the current procedure for the provision of land through the introduction of digital technologies and defines the electronic procedure for the direct provision of land plots and provision through bidding.
Currently, work is underway to launch a pilot project for the provision of public services "Acquisition of rights to land plots that are in state ownership that do not require bidding (contests, auctions)" and "Provision of a land plot from state ownership through the organization and holding of auctions (auctions) for the sale of land or the right to lease land land plots in electronic form" through the web portal "Electronic Government", "Unified State Cadastre of Real Estate", The Regional geographic information system and the web portal "Electronic Trading Platform".
These measures will reduce the time required to provide services, reduce administrative barriers, the amount of paperwork and, accordingly, reduce the number of complaints received.
2) Activities aimed at improving the skills of employees in the field of public services.
All civil servants involved in the process of providing public services have completed advanced training courses.
3) Regulatory and legal improvement of public service delivery processes.
The Department systematically makes proposals to improve legislation on the provision of public services.
On December 25, 2023, the Department, chaired by the Deputy head of the Department, held a meeting on problematic issues in the provision of public services in the field of land relations. As a result, the issues raised on the provision of public services in the field of land relations were discussed.
Following the results of the meeting, a letter was sent to the State Institution "Department of Digitalization and Archives of the Akmola region" regarding the addition of external coordinating state bodies when approving public services: "Issuance of a decision to change the purpose of a land plot" and "Acquisition of rights to land plots that are state-owned, which do not require bidding (tenders, auctions)".
Quality control of public services
1) Information about complaints from service recipients regarding the provision of public services.
There were no complaints about the results of the provision of public services.
2) The results of internal control over the quality of public services.
In 2023, the Department conducted 1 internal control measures, according to the results of which no violations were detected. At the same time, recommendations were made on compliance with the requirements arising from subordinate regulatory legal acts defining the procedure for the provision of public services.
The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.
Improving the process of providing public services by conducting internal control measures aimed at increasing the satisfaction of service recipients with the quality of public services, conducting legal explanatory work, informing about the possibilities of obtaining public services in electronic form.