Report on the activities of the State Institution "Department of Agriculture and Land Relations of Akmola region" on the provision of public services for 2022
1) Information about the service provider.
The state Institution "Department of Agriculture and Land Relations of the Akmola region" (hereinafter referred to as the Department) is a state body of the Republic of Kazakhstan that carries out management in the field of agriculture and land relations in accordance with the competence defined by the legislation of the Republic of Kazakhstan.
Location of the legal entity: 020000, Republic of Kazakhstan, Akmola region, Kokshetau city, Abaya Street, 89
2) Information about public services:
According to the Register of Public Services, the Department of Agriculture and Land Relations of the Akmola region (hereinafter referred to as the Department) has 28 public services assigned to it.
Of these, 15 public services are provided through the web portal "Qoldau.kz ", 1 by means of the subsidy information system subsidy.plem.kz (ISS), 11 through the e-government web portal, 1 is provided through the office of the service provider without the possibility of an alternative.
18 state services in the field of agriculture are provided by the regional executive body - Management.
10 state services in the field of land relations are provided by regional and district executive bodies for land relations, akims of rural districts and settlements. Of these, 9 public services are to be provided at the regional level, 9 services are to be provided at the district level, 5 public services are provided by the akims of rural districts and settlements.
The total number of public services provided on a free basis is 25, on a paid basis 3.
The total number of public services provided in electronic form is 27, in paper form - 1.
3) Information about the most popular public services.
Of the 18 public services in the field of agriculture, the most popular public services in the reporting period are:
"Subsidizing the cost of pesticides, bioagents (entomophages) intended for treatment against harmful and especially dangerous harmful organisms with a population above the economic threshold of harmfulness and quarantine facilities";
"Subsidizing the reimbursement of part of the expenses incurred by the subject of the agro-industrial complex during investment";
"Subsidizing for the development of livestock breeding, increasing the productivity and quality of livestock products";
"Subsidizing interest rates for lending to subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment."
Of the 10 types of public services in the field of land relations to be provided at the regional level, public services are the most in demand:
"Issuance of a permit for the use of a land plot for survey work";
"Approval and issuance of the project of reclamation of disturbed lands".
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services is posted on the Internet resource of the Department -https://www.gov.kz/memleket/entities/aqmola-ush?lang=ru, e-government web portal - www.egov.kz, web portal www.Qoldau.kz and www.elisense.kz, and is also placed on information stands in the Management premises and can be obtained by calling the unified contact center for the provision of public services: 1414 or 8-800-080-7777.
In order to ensure public access to electronic services, a "Self-service Corner" has been created in the Office, which is provided with a computer with access to the E-Government web portal, a printer, a scanner, a camera and a card reader.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
The development of draft subordinate regulatory legal acts defining the procedure for the provision of public services is not within the competence of the Department.
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
As part of ensuring transparency, improving legal literacy as service providers and service recipients, 52 explanatory events were held, 16 of them in the form of seminars, technical studies and round tables, 30 articles in social and print media, live broadcasts and television - 8.
1) Results of optimization and automation of the processes of rendering public services.
The Department is constantly taking measures to optimize the timing and number of documents required from service recipients, automation of public services.
The Ministry of Agriculture of the Republic of Kazakhstan has developed a draft law "On amendments and additions to some legislative acts of the Republic of Kazakhstan on the digitalization of public services within the Unified State Cadastre of Real Estate", which provides for conceptual changes to the current procedure for the provision of land through the introduction of digital technologies and defines the electronic procedure for the direct provision of land plots and provision through bidding.
Currently, work is underway to launch a pilot project for the provision of public services "Acquisition of rights to land plots that are in state ownership that do not require bidding (contests, auctions)" and "Provision of land from state ownership through the organization and conduct of auctions (auctions) for the sale of land or the right to lease land land plots in electronic form" through the web portal "Electronic Government" , "Unified State Cadastre of Real Estate", Regional geoinformation system and web portal "Electronic trading platform".
These measures will reduce the time required to provide services, reduce administrative barriers, the amount of paperwork and, accordingly, reduce the number of complaints received.
2) Activities aimed at improving the skills of employees in the provision of public services.
All civil servants involved in the process of providing public services have completed advanced training courses.
3) Regulatory and legal improvement of the processes of rendering public services.
The Department systematically makes proposals to improve the legislation on the provision of public services.
On December 13, 2022, the Department, chaired by the Deputy head of the Department, held a meeting on problematic issues in the provision of public services in the field of land relations. As a result of which the issues raised on the provision of public services in the field of land relations were discussed.
In accordance with the order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan "On approval of the Register of Public Services" dated January 31, 2020 No. 39/NK, the service "Extension of the lease term of the land plot" is included in the list of the register of public services.
Currently, the Rules for the provision of this public service have not been approved. Thus, in accordance with the requirement of Article 37 of the Land Code of the Republic of Kazakhstan, positive decisions were considered and made on 6 applications by means of paper.
On December 13, 2022, the Department, chaired by the Deputy head of the Department, held a meeting on problematic issues in the provision of public services in the field of land relations. As a result of which the issues raised on the provision of public services in the field of land relations were discussed.
Following the results of the meeting, a letter dated December 26, 2022 No. 06-20/3967 was sent to the State Institution "Department of Digitalization and Archives of Akmola region" regarding the addition of external coordinating state bodies when approving public services: "Issuance of a decision to change the purpose of a land plot" and "Acquisition of rights to land plots that are in the state property that does not require bidding (contests, auctions)".
When providing the state service "Acquisition of rights to state-owned land plots that do not require bidding (tenders, auctions)", a draft letter was sent to the Ministry of Agriculture of the Republic of Kazakhstan dated December 28, 2022 No. 06-16/3994 to the regional akimat to send a proposal to include in the business process the requirements for the availability of geographical coordinates for determining the location of lands located near five hundred meters from the shoreline of a water body.
By letter No. 06-20/3990 dated December 27, 2022, a letter was sent to the branch of the NAO "State Corporation "Government for Citizens" in the Akmola region regarding the adoption of orders on approval of land management projects registered through the E-licensing database by the registration and land cadastre departments of the city of Kokshetau, Zerendinsky and Sandyktau districts.
As part of the deputy request, by letter No. 06-16/3968 dated December 26, 2022, a draft response to the Ministry of Agriculture of the Republic of Kazakhstan for the provision of public services "Issuance of a decision to change the purpose of a land plot", proposals were sent regarding exemption from payment of cadastral value of land owners and provision of public services in electronic format, as well as shortening the terms of consideration of applications.
On the questions that arise from citizens in the direction of public services, letters are sent to higher state bodies on constant monitoring to provide explanations and eliminate existing shortcomings.
Public services in the field of land relations in the territory of Akmola region are provided on the basis of such principles as: quality and accessibility of public services, transparency in the provision of public services and continuous improvement of the processes of public services.
1) Information about complaints of service recipients regarding the provision of public services.
There were no complaints about the results of the provision of public services.
2) Results of internal control over the quality of public services.
In 2022, the Department conducted 1 internal control measures, according to the results of which no violations were detected. At the same time, recommendations were made on compliance with the requirements arising from subordinate regulatory legal acts defining the procedure for the provision of public services.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
In 2022, the authorized body did not carry out quality control of the provision of public services.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services for 2022 was carried out in relation to 4 types of public services in the field of land relations "Approval of land management projects for the formation of land plots", "Issuance of a decision to change the purpose of a land plot", "Provision of a land plot for the construction of an object within the settlement", "Acquisition of rights to land plots which are in state ownership, which does not require bidding (contests, auctions)", 2 types related to subsidizing the sphere of the agro-industrial complex (AIC) "Subsidizing interest rates when crediting subjects of the agro-industrial complex, as well as leasing for the purchase of farm animals, machinery and technological equipment", "Subsidizing the reimbursement of part of the expenses incurred by the subject of the agro-industrial complex during investment".
According to the results of public monitoring, recommendations have been made, some of them may be considered at the level of the central authorized body.
Improving the process of providing public services by conducting internal control measures aimed at increasing the satisfaction of service recipients with the quality of public services, conducting explanatory work, informing about the possibilities of obtaining public services in electronic form.