1. General provisions
1) Information about the service provider: - state institution "Department of Coordination of employment and social programs of Akmola region" (hereinafter - the Department).
2) Information about public services:
number of public services – 4 types of public services:
"Assignment or extension of the status of candace";
"Issuance and (or) extension of permission to employers to attract foreign labor";
"Inclusion in the regional quota of admission of Candace and displaced persons";
"Issuance or extension of a certificate to a foreigner or a stateless person on the compliance of qualifications for self-employment";
- the number of public services provided through the State Corporation "Government for Citizens":
through the non-profit Joint Stock Company "State Corporation "Government for Citizens", the Department provides 2 public services "Assignment or extension of the status of Candace", "Inclusion in the regional quota of admission of Candace and displaced persons";
- the number of public services provided on a free and (or) paid basis:
3 public services - free of charge;
1 public service - paid/free;
- the number of public services provided in paper and (or) electronic form:
1 public service – in paper form;
3 public services – electronic (partially automated) and (or) paper;
- the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services – 4.
3) Information about the most popular public services.
During the period of 2021, the Department provided 343 public services, including:
"Assignment or extension of the status of candace" - 182;
"Inclusion in the regional quota of admission of Candace and displaced persons" - 126;
"Issuance and (or) extension of permission to employers to attract foreign labor" - 35.
2. Work with service recipients
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information explaining the procedure for the provision of public services is posted on the Internet resource of the department – www.gov.kz , in the foi of the building of the Department for the Coordination of Employment and Social Programs of the Akmola region, as well as by calling the Unified Contact Center for the Provision of Public Services 1414.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
Drafts of subordinate regulatory legal acts defining the procedure for the provision of public services for public discussion are posted on the management's Internet resource, where each resident can review the project and leave comments.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to ensure transparency of the process of providing public services and raising awareness of service recipients, 11 articles were published in the media and social networks during the year.
3. Activities to improve the processes of providing public services
1) Results of optimization and automation of the processes of rendering public services.
Public services are automated. Information on the issuance and extension of permits to employers to attract foreign labor is entered in the AIS database "Foreign Labor". Information on candas is entered into the database of the automated information system (AIS) of the database "Candas". Information resources are kept up-to-date on an ongoing basis.
2) Measures aimed at improving the skills of employees in the provision of public services.
Specialists responsible for the provision of public services increase their level of knowledge by studying relevant Laws, regulations, standards of public services.
The staff of the department provides consultations on law enforcement practice in the provision of public services.
3) Regulatory and legal improvement of the processes of rendering public services.
In order to improve the regulatory and legal processes of the provision of public services, changes have been made to the Register of Public Services, which define the procedure for the provision of public services.
4. Quality control of public services
1) Information on complaints of service recipients regarding the provision of public services (appendix).
There were no complaints from service recipients regarding the provision of public services in 2021.
2) The results of internal control over the quality of public services.
Quality control of the provision of public services is carried out on an ongoing basis.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
The authorized body for the assessment and control of the quality of public services has not carried out verification measures.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services during the reporting period was carried out by the private foundation "ZOR RUKH Charitable Foundation". Monitoring of public services provided by the department was not carried out.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
Issues of further improving the quality and timeliness of public services are under constant control.