Report on the activities of the state institution "Department for the Coordination of Employment and Social Programs of the Akmola region" on the provision of public services for 2020
1. General provisions
1) Information on the service provider:
— the state institution "Apparatus of akim of Akmola region" (further — Management).
2) Information about public services:
number of public services — 4 types of public services:
"Assignment or extension of the status of kandas»;
"Issuing and (or) extending a permit to employers to attract foreign labor»;
"Inclusion in the regional quota of admission of kandas and displaced persons";
" Issuance or extension of a certificate to a foreigner or a stateless person on the compliance of qualifications for self-employment»;
- the number of public services provided through the State Corporation "Government for Citizens»:
Through the non-profit joint-stock company "State Corporation" Government for Citizens", the Department provides 2 state services: "Assignment or extension of the status of kandas", " Inclusion in the regional quota for the admission of Kandas and displaced persons»;
- the number of public services provided on a free and (or) paid basis:
3 public services-free of charge;
1 public service — paid/free of charge;
- the number of public services provided in paper and (or) electronic form:
1 public service — in paper form;
3 public services — electronic (partially automated) and (or) paper;
- the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services - 4.
3) Information about the most popular public services.
For the period 2021, the Department provided 146 public services, including:
"Assignment or extension of the status of kandas" - 128;
"Issuance and (or) extension of a permit to employers to attract foreign labor" -18.
2. Working with service recipients
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information explaining the order of rendering the state service are placed on Internet resource management — www.gov.kz in the foyer of the building of the Department of coordination of employment and social programs of Akmola region, as well as by phone Single contact center concerning rendering the state services 1414.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
Draft bylaws defining the procedure for the provision of public services for public discussion are posted on the department's Internet resource, where each resident can review the draft and leave comments.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to ensure transparency of the process of providing public services and raise awareness of service recipients, 9 articles were published in the media and social networks during the year.
3. Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes.
Public services are automated. Information on the issuance and extension of a permit to employers to attract foreign labor is entered in the AIS database "Foreign Labor". Information on kandas is entered in the database of the automated information system (AIS) of the database "Kandas". Information resources are kept up to date on an ongoing basis.
2) Activities aimed at improving the skills of employees in the provision of public services.
Specialists responsible for the provision of public services increase their level of knowledge by studying the relevant Laws, regulations, and standards of public services.
The staff of the department provides consultations on the issues of law enforcement practice in the provision of public services.
3) Regulatory and legal improvement of the processes of providing public services.
In order to improve the regulatory and legal processes for the provision of public services, the Register of Public Services has been amended to define the procedure for the provision of public services.
4. Control over the quality of public services
1) Information on complaints of service recipients regarding the provision of public services (appendix).
There were no complaints from service recipients regarding the provision of public services in 2020.
2) The results of internal control over the quality of public services.
Control over the quality of public services is carried out on an ongoing basis.
3) the Results of quality control of public services carried out by the authorized body on assessment and control of quality of rendering the state services.
The authorized body for the assessment and control of the quality of the provision of public services did not carry out verification measures.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services during the reporting period was carried out by the private foundation "ZOR RUKH Charitable Foundation". Monitoring of public services provided by the department was not carried out.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services
The issues of further improving the quality and timeliness of public services are under constant control.