Dear citizens!
Appeals continue to be one of the most important tools for interaction between state authorities and individuals and legal entities. Appeals should be considered as one of the most important institutions for the protection of their rights, freedoms and legitimate interests by individuals and legal entities. Citizens 'requests are "feedback", an opportunity to Express their own opinion about current events, processes, make suggestions for improvement and simply implement their other rights and interests.
The administrative procedures for considering appeals from individuals and legal entities are clearly regulated and unified.
The right of citizens to apply directly and through their representatives, to apply personally, as well as to send individual and collective appeals to the office of the mayor of Sandyktau district is implemented in the following ways:
1. Submission of a written request to the office of the district akim's office at the address: 117 Abylai Khan street, office 13
2. Sending a written request through the postal service of JSC " Kazpost»
3. Sending an electronic request through the portal www.egov.kz
5. Appeal via the official Internet resource of Sandyktau district in the section " Question to the mayor»
6. Make a personal appointment by calling 8 (71640) 92310
Law of the Republic of Kazakhstan dated January 12, 2007 N 221 "on the procedure for consideration of appeals of individuals and legal entities"
Appeals not subject to review (Article 5)
1. Not subject to review:
1) anonymous appeal, except in cases when such appeal contains information about criminal offenses being prepared or committed or about a threat to state or public security, and which is subject to immediate redirection to state bodies in accordance with their competence;
2) an appeal that does not state the essence of the issue.
2. If the conditions that served as the basis for leaving the appeal without consideration were subsequently eliminated, the subject or official must consider the said appeal.
Requirements for written communication, video communication and videoconferencing (Article 6)
1. the Appeal must be addressed to the subject or official who is responsible for resolving the issues raised in the appeal
2. in the request of an individual, his last name, first name, as well as, if desired, patronymic, individual identification number, postal address, legal entity — its name, postal address, business identification number. The request must be signed by an individual or a representative of a legal entity.
When filing a complaint, specify the name of the subject or position, the names and initials of the officials whose actions are being appealed, the reasons for the appeal and the requirements.
3. an Applicant who has directly addressed the subject in writing or via video message is issued a ticket indicating the date and time, surname and initials of the person who accepted the appeal.
Reception, registration and registration of requests from individuals and legal entities (Article 7)
1. Appeals submitted in accordance with the procedure established by this Law shall be subject to mandatory acceptance, registration, accounting and consideration.
Refusal to accept a request is prohibited.
2. Consideration of appeals of physical and legal persons entering the state bodies, local self-government bodies, legal entities with absolute participation of the state is exercised in the manner prescribed by the state body responsible within its competence statistical activity in the field of legal statistics and special accounts.
Appeals of individuals and legal entities received on the provision of public services are not subject to accounting, with the exception of appeals provided for in subparagraph 3) of paragraph 1 of article 4 of the Law of the Republic of Kazakhstan "on public services".
3. An appeal may be filed through the representative of the physical person or legal entity. Registration of a representative office is performed in accordance with the procedure established by the civil legislation of the Republic of Kazakhstan.
4. Appeals of individuals and legal entities received through public information systems and complying with the requirements of the legislation of the Republic of Kazakhstan on electronic document and electronic digital signature shall be considered in accordance with the procedure established by this Law.
5. an Appeal received by a subject or official whose competence does not include the resolution of the issues raised in the appeal, within three working days from the date of its receipt to the subject or official, is sent to the relevant subjects with a notification to the applicant.
The requirement of this paragraph does not apply to large business entities.
Terms of consideration of the application (Article 8)
1. the Appeal of an individual and (or) legal entity, for consideration of which it is not required to receive information from other subjects, officials or check with a field visit, is considered within fifteen calendar days from the date of receipt to the subject, official.
2. the Appeal of an individual and (or) legal entity, for consideration of which it is required to obtain information from other subjects, officials or check with a field visit, is considered and a decision is made on it within thirty calendar days from the date of receipt to the subject, official.
In cases where it is necessary to conduct additional examination or verification, the review period is extended for no more than thirty calendar days, which is reported to the applicant within three calendar days from the date of extension of the review period.
3. The term of consideration of the appeal shall be extended by the head of the subject or his Deputy.
4. If the issues outlined in the treatment requires a long time, the appeal is put on additional control up to its final execution, as reported by the applicant within three calendar days from the date of the decision.
5. the Laws of the Republic of Kazakhstan may establish other terms for consideration of appeals.
Appeal against decisions taken as a result of consideration of appeals (Article 12)
Make complaints against actions (inaction) of officials and decisions of the subject is fed a higher official or entity in the chain of command no later than three months from the time when the person or entity became aware of the action or decision by the relevant entity or official. The missed time limit for appeal is not a reason for the subject or official to refuse to consider the complaint. The reasons for missing the deadline are clarified when considering the complaint on the merits and may be one of the grounds for refusing to satisfy the complaint.
In the absence of a higher official or entity, or if the applicant does not agree with the decision, the application is submitted directly to the court.
The procedure for filing and reviewing complaints about actions (inaction) of officials, as well as acts (decisions) of state bodies is established by the Law of the Republic of Kazakhstan "on administrative procedures".
Personal reception of individuals and representatives of legal entities (Article 13)
1. Heads of state bodies, local self-government bodies and their deputies are obliged to conduct a personal reception of citizens and representatives of legal entities, including employees of these bodies, at least once a month according to the reception schedule approved by the head of the relevant state body.
2. the Reception must be held at the place of work on the days and hours specified and brought to the attention of individuals and legal entities.
3. If the appeal cannot be resolved by the official during the reception, it is stated in writing and it is handled as a written appeal.
Rights of individuals and legal entities when considering an application (Article 14)
The individual or legal entity who submitted the application has the right to:
1) submit additional documents and materials in support of their application or request their request;
2) present arguments to the person considering the appeal;
3) get acquainted with the materials related to the consideration of his appeal, participate in the consideration of the appeal, if this does not violate the rights and freedoms of other persons;
4) receive a reasoned response in written or oral form about the decision made;
5) claim damages if they were the result of violations of the established procedure for consideration of appeals;
6) appeal against actions (inaction) of officials or the decision made on the appeal;
7) apply for termination of consideration of the application, except for cases provided for by the tax and customs legislation of the Republic of Kazakhstan.