Report on the activities
of the Department of Culture of the Akmola region on the provision of public services for 2021
1) Information about the service provider
The report on the activities of the Department of Culture of the Akmola region (hereinafter referred to as the department) on the provision of state usulg for 2021 includes information on the public services provided by the department.
2) Information about public services
- Number of public services rendered: the department provides 3 public services.
The acceptance of documents and the issuance of the results of the provision of public services is carried out through: 1) the office of the service provider; 2) non-profit joint stock company "State Corporation "Government for citizens" in Akmola region; 3) web portal of "electronic government" www.e.gov.kz, www.elicense.kz.
1 – the public service is provided in electronic form (completely automated); 2 – public services are provided in electronic (partially)/paper form.
Public services are provided free of charge.
By the end of 2021, the number of public services amounted to 7:
- through the web portal www.e.gov.kz - 1; – www.elicense .kz – 6.
In order to make electronic services accessible to the public, 22 self-service corners function in the buildings of the department "egov.kz " (Connection Point) with Internet access and access to a Portal for applicants to receive services independently.
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services can be obtained: at the stand and on the website of the department, as well as contact numbers of reference services on the provision of public services are indicated on the Internet resource www.gov.kz . Unified Contact Center for the provision of Public Services 1414, 8 800 080 7777.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
Reports on the management's activities for public discussion are posted on the website and on social networks, where every resident can review the reports and leave comments.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to ensure the transparency of the process of providing public services and raising the awareness of service recipients, 33 measures were carried out during 2021 to improve the processes of providing public services: Facebook Instagram, Vkontakte (with more than 1000 subscribers on the page) – 32; 2) live broadcasts - 1.
1) Results of optimization and automation of the processes of rendering public services for the execution of public services through the portal of "electronic government" www.e.gov.kz , www.elicense .kz in 2021 amounted to:
In 2021 by management through the portal of "electronic government" www.e.gov.kz , www.elicense .kz provided 7 services (100%).
1) Information on complaints of service recipients regarding the provision of public services (appendix).
In 2021, there were no complaints about the provision of public services.
To apply a professional approach in dealing with citizens' appeals, including with the aim of suppressing red tape and bureaucracy, forming a policy of openness, as well as informing the population about receiving public services "Accepting applications for awarding the title of "People's" or "Exemplary" amateur art collectives", "Issuing permission to install memorial plaques", "Issuing permission to install memorial plaques" through the PEP (to popularize the portal "electronic government" to inform the population through the media, social networks, etc.).
Head A. Sabitova