Report on the activities of
the Department of Culture, Archives and Documentation of the Akmola region on the provision of public services for 2020
1) Information about the service provider
The report on the activities of the local executive bodies of the Department of Culture, Archives and Documentation of the Akmola region on the provision of state usulg for 2020 (hereinafter referred to as the department) includes information on the rendered state services of the department and subordinate organizations (state archives). The total number of usulgodatel in the region is 22.
2) Information about public services
— Number of public services rendered: the Department and the State archives provide 4 types of public services.
— 3 services are provided by the management.
— 1 the service is provided by the state archives.
Acceptance of documents and issuance of the results of the provision of public services is carried out through: 1) the office of the service provider; 2) the non-profit joint-stock company " State Corporation "Government for Citizens" in the Akmola region; 3) the web portal of "electronic government" www.e.gov.kz, www.elicense.kz.
The number of public services provided in paper or electronic form:
1 — the public service is provided in electronic form (fully automated); 3 – public services are provided in electronic (partially)/paper form.
All public services are provided free of charge.
According to the results of 2020, the number of public services amounted to 22052 (22049-Issuance of archival certificates, copies of archival documents or archival extracts):
- through the State Corporation "Government for Citizens" - 1416;
- via the web portal www.e.gov.kz, www.elicense.kz-15130 (of which: 15127 – "Issuance of archival certificates, copies of archival documents or archival extracts"; 1 – "Acceptance of applications for awarding the title "People's" or "Exemplary" to amateur art collectives"; 2 – "Issuance of permission to install memorial plaques"); – through the office of the service provider (state archives) – 3791 (3789 – in paper form, 2-in electronic form, accepted via e-mail).
The department and state archives have 20 self-service "e-gov" corners.
3) Information about the most popular public services.
The most popular public service is the "Issuance of archival certificates, copies of archival documents or archival extracts".
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information about the procedure for providing public services can be obtained: at the stands of the department and the state archives (21 archives). On the management website www.gov.kz., as well as by calling the Unified Contact Center for the Provision of Public Services 1414.
2) Information on public discussions of draft by-laws and regulations defining the procedure for the provision of public services.
Reports on the activities of the department and the state archives for public discussion are posted on the department's website and social networks, where each resident can review the reports and leave comments.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to ensure transparency of the process of providing public services and raise awareness of service recipients, 309 measures were taken to improve the processes of providing public services during 2020: 1) seminar and round table – 168; 2) the performance of employees of the state authority (subordinate organizations) in the media on issues of rendering of the state services – 115; 3) social networks: Instagram, Facebook, Vkontakte (with over 1,000 followers on the page) – 24; 4) on the TV – 2.
1) Тhe results of the optimization and automation of public services for the execution of public services through the portal of "electronic government" in 2020 were as follows:
– 15130 (including: 15127, "the Issuance of archival information, copies of archival documents or archival statements"; 1 – "Accepting applications for the assignment of a rank "national" or "Exemplary" collectives of Amateur performances"; 2 – "the authorization for the establishment of plaques").
2) Activities aimed at improving the skills of employees in the provision of public services.
In 2020, 29 employees of the state archives of the region took advanced training courses at the branch of the Academy of Public Administration under the President of the Republic of Kazakhstan in the Akmola region.
1) Information on complaints of service recipients regarding the provision of public services (appendix).
In 2020, there were no complaints about the provision of public services.
2) Results of internal control over the quality of the provision of public services:
Employees of the Department for ensuring the work of archives of the Department of Culture, Archives and Documentation of the Akmola region, in order to ensure internal control over compliance with the legislation of the Republic of Kazakhstan in the field of public services in 2020, conducted 6 control measures in the state archives: Yegindykol district, Akkol, Zharkainsky, Yesilsky, Birzhan Sal district, Arshalynsky districts. The purpose of the event is to improve the quality of public services. The registration logs, issued archival certificates were checked for compliance of the information contained in them with the primary documents, as well as for the completeness and reliability of the answers. During the inspection, violations of the terms of execution of the state service "Issuance of archival certificates, copies of archival documents or archival extracts" and non-compliance of information in the checked archival certificates were not found.
Based on the results of the audit, recommendations were made to the directors and specialists of state archives:
To apply a professional approach in dealing with citizens 'appeals, including in order to prevent red tape and bureaucracy, to form a policy of openness, as well as to inform the population about receiving the state service" Issuance of archival certificates, copies of archival documents or archival extracts " through the PEP (to popularize the portal "electronic government" to inform the population through the media, social networks, etc.).
Head of the Department A. Sabitova