The Government for Citizens State Corporation announces the schedule of Public Service Centers and specialized Public Service Centers for additional rest days in May.
The non-working days in the PSC and special centers will be May 1, 7 and 9.
Saturdays on May 3 and 10 will be working days for those on duty at PSC and special centers: public service centers will be open until 13:00, applications will be accepted at special centers until 12:00, and documents will be issued until 13:00.
The current list of duty PSCs and special PSCs can be found on the official page of the State Corporation on Instagram, as well as by calling 1414.
In 2024, 9708 driver's licenses were issued in Akmola region, of which 2,700 were primary. These data were published by the Akmola branch of the Government for Citizens State Corporation. Obtaining a driver's license is an important step towards self—driving a vehicle. In today's article, we will tell you how much the service costs, what documents need to be prepared and how long it will take for registration.
In the Special School, exams are taken in the following sequence: first theoretical, then practical.The candidate independently chooses the place, day and time of delivery. If the service recipient applies for rights with several categories, then the theoretical exam is taken once, but the practical exam is held separately for each category.
"The candidate for driver must first contact the Special Center and get the application number. Everything else is done online. You need to go to the PSC application, enter the required data, select the tab "Record for the theory exam" or "Record for the practice exam," said Sultan Malikov, deputy director of the branch of the NGO GC Government for Citizens in the Akmola region.
To obtain a driver's license for the first time or when adding a category, you must provide the following documents: an identity card, a receipt for payment of state duty (1.25 MCI – 4915 tenge), a medical certificate and a certificate of graduation from a driving school.
We remind you that the certificate of completion of the driving school must be registered in an automated information system. You can check for registration via an online resource. https://avtomektep.kz .
By the way, after successfully passing the theoretical and practical exams, a driver's license is issued within two hours.
In 2024, a Single Contact Center (ECC) NAO "Government for Citizens State Corporation" has processed more than 27 million requests. Every day, the ECC receives from 30 to 90 thousand requests: calls to the number 1414, messages to the EgovKzBot 2.0 chatbot in Telegram, to the support@goscorp email.kz, via video calls via the PSC mobile app. On one of the days, the ECC recorded the maximum figure for the entire period of operation since 2011 – 120 thousand requests.
The most common topics for appeals are the issuance and revocation of EDS, the issuance of passports and identity cards of citizens of the Republic of Kazakhstan, the determination of the amount of taxes and calculated indicators.
"Since the beginning of the ECC's activity, it has become a key link in the system of providing public services. In 2024, the ECC received more than 27.1 million requests, and the satisfaction of service recipients with the quality of the center's consulting services reached 96.8 percent. We will continue to improve the processes of the ECC to make public services even easier and more convenient," says Arman Kenzhegaliev, Chairman of the Board of the Government for Citizens Group of Companies.
In 2024, ECC operators processed 1,023,354 EDS requests; 367,428 requests for passports and 228,693 for identity cards; 114,082 consultations on taxpayer registration were given, 81,902 responses on the assignment of benefits for the birth of a child, 67,979 responses on the assignment of social benefits for the care of a child under one and a half years, 64 544 responses on benefits for large families.
The Unified Contact Center provides consultations on 1,381 public services. All applications for citizens of Kazakhstan are free of charge and are accepted from any telecom operator.
Now you can sign up for theoretical and practical exams in specialized public service centers only through the PSC application. This innovation was introduced for the convenience of citizens and is aimed at eliminating corruption risks.
To ensure security, all users of the PSC mobile application undergo two-factor authentication: first, biometric identification, then confirm their identity using an SMS code received from the number 1414.After that, the driver candidate needs to go to the "Record for the Theory exam" or "Record for the practice exam" tab.Then the recipient will receive an SMS message again. By the way, an SMS message will be sent to the active phone number registered in the Database of mobile citizens. Note that to register for the exam through the PSC application, you must contact a specialized public service center in advance to apply and receive the application number.
This service will notify users about exam times and possible schedule changes, which will significantly improve the convenience and timeliness of receiving information.
Earlier, registration for exams was carried out through the website booking.gov4c.kz now this feature on the website will be disabled in order to receive advanced features through the PSC application. At the same time, the website will continue to function, allowing users to view the broadcast of the exam process online.
By the way, in the application you can also book a visit to the PSC, get an electronic queue ticket, find the location of the public service center of interest and get acquainted with current issues.
Note that the TSON app is available for download on GooglePlay and the AppStore.
How Prices and special prices will work in January
The Government for Citizens State Corporation informs that due to the celebration of the New Year, the country's PSC and special centers will not work from January 1 to January 3. At the same time, Saturday, January 4, is a working day for those on duty at public service centers. The reception will be held from 9:00 to 13:00.
On January 5 and 6, all centers of the country will operate as usual. Since Orthodox Christmas is celebrated in Kazakhstan on January 7, this day is a weekend for PSCs and special PSCs.
We remind you that on weekdays, public service centers receive citizens from 9:00 to 18:00. Public service centers on duty are open from Monday to Friday from 9:00 to 20:00 and on Saturday from 9:00 to 13:00.
Note that the current addresses of the public service centers on duty can be found on the official page of the State Corporation on Instagram, as well as by calling 1414.
*The branch "Government for Citizens" in the Akmola region summed up the work for 11 months*
Over 11 months of 2024, more than 1 million services were provided in the Akmola region. This was announced by the leadership of Fialial at a briefing held on December 17 at the regional communications service.
According to the director of the branch Yerlan Slamkhanovich Dauylbayev, over 516 thousand services were provided through public service centers, and more than 608 thousand services were provided by citizens independently through self-service sectors. The main part of the services was provided within the framework of the social block. So, for 11 months, more than 321 thousand residents of the region received payments, which is 13% more than the same indicator last year.
The branch also provided more than 2.5 thousand services in the field of registration of legal entities, registering more than 600 new companies, which indicates the growth of economic activity in the region.
About 20 thousand civil status records were made in the region through the RAGS, including more than 9 thousand births, 6.5 thousand deaths, almost 4 thousand marriages and 776 divorces. During the briefing, the speakers also recalled that in Kokshetau, the service of a solemn wedding ceremony has been available to service recipients since July.
In addition, this year the Branch provided more than 22 thousand services in the field of land cadastre, including registration of land boundaries, project development and topographic surveys, as well as more than 17 thousand services for technical inspection of buildings.
Working hours of public service centers and special public service centers on holidays
The State Corporation “Government for Citizens” reports that in connection with the celebration of Independence Day, public service centers, including specialized ones, will not work on Monday, December 16. At the same time, Saturday, December 14, is a working day for duty centers. Services will be available from 9:00 to 13:00.
Already on Tuesday, December 17, the country's public service centers and special service centers will receive citizens according to the usual schedule.
Let us remind you that the Public Service Centers are open on weekdays from 9:00 to 18:00. Duty service centers are open on weekdays until 20:00, on Saturdays – until 13:00.
Special service centers on duty receive citizens from Monday to Friday until 18.00, and the issuance of completed documents is carried out until 20.00, on Saturday – until 13.00.
The current list of addresses of duty service centers is available on the official Instagram page.
The Government for Citizens State Corporation is betting on digital transformation
In the first nine months of 2024, the Government for Citizens State Corporation provided over 11 million public services. More than 5 million services were received through self-service sectors in PSC. As part of the strategy to increase the availability and quality of public services, the State Corporation is actively implementing digital technologies, simplifying the process of obtaining documents and interacting with government agencies.
The state Corporation is implementing a set of digital projects aimed at simplifying and improving public services. One of the significant projects of the State Corporation was the documentation terminal, launched last year. With its help, residents of Kazakhstan can apply for a passport or identity card in less than five minutes. Since the beginning of 2024, more than 50,000 people have already used the service: 37,585 in Astana, 12,476 in Almaty and 540 in Kokshetau.
The state Corporation is also actively developing the PSC mobile application, which allows citizens to receive public services remotely. At the moment, 79 types of services are available in it, and 132,890 public services have already been provided with its help, as well as more than 400,000 video consultations have been conducted by PSC operators.
"Digitalization of public services makes it possible to make them accessible and fast for citizens. Today, many procedures, including applying for a passport, take only a few minutes. We intend to further modernize our services and implement IT solutions to meet the expectations of citizens," said Arman Kenzhegaliev, Chairman of the Board of the Government for Citizens State Corporation.
It should be noted that among the key digital solutions of the State Corporation are also:
- Unified State Cadastre of Real Estate (EGKN). Now the land deed and the technical passport are combined into a single cadastral passport, the time for reviewing documents has been reduced from one year to 30 days, and the possibility of online monitoring of document processing stages has been introduced;
- For the convenience and safety of citizens, a service has been developed to send notifications on registration, change and termination of real estate rights to your personal account on the e-government portal. More than 5.7 million notifications have been sent since the beginning of the year;
- As part of digitalization, the corporation has also launched projects to automate services in the field of social protection and labor;
- as well as other solutions.
It should be noted that the State Corporation plans to further develop digital projects so that every resident of Kazakhstan can receive the necessary services at any time and anywhere.
Cybersecurity in the first place: memorandum between the State Corporation "Government for Citizens" and TSARKA
The Government for Citizens State Corporation with TSARKA, a leading cybersecurity company, announced the signing of a memorandum of cooperation. This agreement is aimed at increasing the level of information security and protecting the information of the State Corporation.
As part of the cooperation, TSARKA will actively attract bug hunters from the Tumar platform.One for conducting research and testing, the purpose of which is to identify and eliminate vulnerabilities in critical information systems.
The bug bounty platform is an innovative model where independent cybersecurity researchers will be able to test software and report vulnerabilities found.
"The signing of the memorandum confirms the commitment of both organizations to high standards of cybersecurity and the importance of partnership between public and private entities. This step will ensure continuous security monitoring and will strengthen citizens' trust in public administration information systems," said Olzhas Satiev, President of the TSARKA Group.
"In the digital age, data security is becoming one of the key aspects of our business. The partners will test the software and report the identified vulnerabilities, and we, in turn, will take a set of measures to prevent hacking, unauthorized access and other threats. This will allow the State Corporation to significantly strengthen data protection and guarantee their confidentiality," added Arman Kenzhegaliev, Chairman of the Board of the NAO State Corporation Government for Citizens.
Cooperation between the State Corporation and TSARKA will be an important step towards creating a safer digital environment for all citizens and organizations.
The work schedule of the PSC and special services on October 25
The Government for Citizens State Corporation informs that in connection with the celebration of the Republic Day, public service centers, including specialized ones, will not work on Friday, October 25.
At the same time, we note that Saturday, October 26, is a working day for on-duty PSC and special stations. Services will be available from 9:00 to 13:00.
Recall that public service centers receive citizens on weekdays from 9:00 to 18:00. The duty PSCs and special PSCs are open from Monday to Friday from 9:00 to 20:00, on Saturdays from 9:00 to 13:00.
Also note that the current addresses of the duty centers of public service can be viewed on the official page of the State Corporation on Instagram, as well as find out by number 1414.