In 2021, the UAPF provided over 40 million services to its depositors

In 2021, the UAPF provided over 40 million services to its depositors

The Unified Accumulative Pension Fund in 2021 (in the period from 01.01.2021 to 01.01.2022) provided 40.5 million services to its depositors. This is by 45.2% more than in the same period last 2020.

It should be noted that over 90% of the UAPF services are provided in a convenient, prompt and safe online format during the pandemic. Depositors and recipients, without leaving home, can literally receive almost all the services of the Fund in a matter of minutes. Of the total number of online services, over 29.7 million or 73.4% of the total volume of services are provided on the website or in the mobile application of the UAPF. Compared to the previous year, the indicators increased by one and a half times (over the 12 months of last year, the Fund's depositors received 17.9 million services in the virtual space).

Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPS, submitting an application for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, tracking the status of the application for payment and much more.

In addition, the Fund has developed an undeclared service format. It includes, for example, the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV), mandatory occupational pension contributions (OPV) and voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out using personal data specified in the electronic format of the payment order when transferring OPV, OPV or DPV. The UAPF receives all the necessary information about the details of the current document and the place of residence of the depositor from the information systems of state bodies. Since the beginning of the year, 6.9 million services, or 17.1% of the total volume, have been provided in an undeclared manner.

Face-to-face service continues to be popular. More than 2.3 million services were provided to depositors in 183 units of the UAPF throughout Kazakhstan, which is 52.3% more than last year. Recall that the nearest branch of the Fund can be easily specified on the website www.enpf .kz, or the ENPF mobile application. Thanks to the joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator, as of January 1, 2022, about 18 thousand services were provided to the fund's depositors in 347 offices of the postal operator, which is three times more than last year.

Face-to-face service continues to be popular. More than 2.3 million services were provided to depositors in 183 units of the UAPF throughout Kazakhstan, which is 52.3% more than last year. Recall that the nearest branch of the Fund can be easily specified on the website www.enpf .kz, or the ENPF mobile application. Thanks to the joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator, as of January 1, 2022, about 18 thousand services were provided to the fund's depositors in 347 offices of the postal operator, which is three times more than last year.

We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (the call in Kazakhstan is free), as well as consultations can be obtained on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, Vkontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks.