More than 1 million public services have been provided to Akmola residents in PSC and special centers

In 2024, 578,000 public services were provided through Public Service Centers, including specialized ones. Akmola residents received over 600 thousand more services through the self-service sectors of the Connection point.

By the way, PSCs accounted for about 500,000 services, and about 80,000 services were provided by special centers. It should be noted that the top 3 public services include: registration of vehicles, registration of passports and identity cards, as well as obtaining and revoking the registration certificate of the National Research Center of the Republic of Kazakhstan. The largest number of appeals was recorded in Kokshetau, Shchuchinsk, Kosshy and Tselinograd district.

"For the State Corporation, the comfort and convenience of customers is a priority. We are constantly developing and improving our services to make them more accessible and convenient. Our goal is to provide everyone with the opportunity to receive services, while ensuring the safety and transparency of all processes," said the Deputy Chairman of the Board of the Government for Citizens State CorporationAybat Ilyasov.

It should be noted that the State Corporation is constantly implementing innovative solutions aimed at improving the quality of public services. For example, the functionality of the PSC mobile application has significantly expanded. In addition, the practice of personal managers has been introduced in public service centers and special centers, which increases the level of individual approach and improves the process of receiving services.