Report on the activities of the state institution "Department for Religious Affairs of Akmola region" on the provision of public services for 2021

1. General provisions

1) Information about service providers: State Institution "Department of Religious Affairs of Akmola region" (hereinafter - the Department). Legal address 020000, Republic of Kazakhstan, Akmola region, Kokshetau city, 89 Abaya Street, contact phone 8 (7162) 51-13-62.

2)Information about public services:

Management, according to the register, provides 3 types of public services:

- Registration and re-registration of persons engaged in missionary activities;

- Issuance of a decision on the approval of the location of special stationary premises for the distribution of religious literature and other information materials of religious content, objects of religious purpose;

- Issuance of a decision on the approval of the location of premises for religious events outside of religious buildings (structures) (hereinafter referred to as Public Services).

By the end of 2021, the number of public services rendered amounted to 30: - through the State Corporation "Government for Citizens" - 16; - in electronic form - 10; - through the service provider - 4.

All public services in the field of religious relations are provided free of charge.

3) Information about the most popular public services.

The most popular public service is:

- registration and re-registration of persons engaged in missionary activities - 29 services.

There are no refusals to provide public services.

 

Working with service recipients:

1) Information about the sources and places of access to information on the procedure for the provision of public services.

All the necessary information for service recipients (standards and rules for the provision of public services) is available in the "Public Services" section on the official Internet resource https://www.gov.kz/memleket/entities/aqmola-din/about ?lang of the Department of Religious Affairs. In addition, standards and rules for the provision of public services are also posted on the information stand of the department. There is a self-service corner. There is a self-service corner.

2) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).

In 2021, the Department of Religious Affairs held 8 events (round tables, meetings, etc.) for civil servants, law enforcement officers, heads of religious associations and nuns.

For example, in August, a round table was held in the Roman Catholic parish of the Holy Spirit in Atbasar with the participation of a priest and nuns; a seminar-meeting with the participation of akims and acting akims of rural districts of the Tselinograd district. Similar seminar meetings were held in October in Burabay and Bulandyn districts. In total, 125 people were covered by the events.

On the website and in social networks on the Internet pages of the Facebook and Vkontakte management, 7 information about the explanatory events were posted.

 

Activities to improve the processes of providing public services.

1) Measures aimed at improving the skills of employees in the provision of public services.

Specialists responsible for the provision of public services increase their level of knowledge by studying relevant Laws, guidelines and rules for the provision of public services.

On a mandatory basis, employees of the Department, according to the schedule, undergo advanced training at the Federal State Enterprise "Academy of Public Administration under the President of the Republic of Kazakhstan" in the Akmola region. So, from August 16 to August 20, 2021, the chief specialist of the department, G.V. Bessmertnaya, took advanced training courses on the provision of public services.

2) Regulatory and legal improvement of the processes of rendering public services.

In order to regulate public relations, establish fundamental principles and norms in the provision of public services, the Order of the Minister of Information and Public Development of the Republic of Kazakhstan dated March 31, 2020 No. 97 approved the Rules for the Provision of Public Services in the field of religious activity.

 

Control over the quality of public services

1) Information about complaints of service recipients regarding the provision of public services.

In 2021, there were no complaints about the provision of public services.

 

Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.

In order to increase the satisfaction of service recipients and improve the quality of public services, the following activities are planned for 2022:

- conducting daily monitoring on timely and high-quality provision of public services;

- taking measures to improve the quality of public services;

- ensuring timely consideration of complaints of service recipients, taking exhaustive measures to eliminate the causes and conditions that served as the basis for appeals;

- ensuring awareness of the population about the opportunities and strengthening motivation to receive public services through the portal of "electronic government" through popular social networks, periodicals.

In 2022, the Department will continue explanatory work among the population on the norms of the current legislation, including on the procedure for the provision of public services.

 

Head of the Department
on religious affairs
Akmola region                                                                                          A.Mukazhanov