Report on the activities of state archives under the Department of Digitalization and Archives of Akmola region on the provision of public services for 2021

Report on the activities of state archives under the Department of Digitalization and Archives of Akmola region on the provision of public services for 2021

 

1. General provisions

1) Information about the service provider

The report on the activities of state archives under the Department of Digitalization and Archives of the Akmola region on the provision of public services for 2021 includes information on the public services provided by subordinate organizations (state archives). The total number of beneficiaries in the region is 21.

2) Information about public services

— The number of public services rendered: 1 public service is provided by the state archives.

The acceptance of documents and the issuance of the results of the provision of public services is carried out through: 1) the office of the service provider; 2) non-profit joint stock Company "State Corporation "Government for Citizens" in the Akmola region; 3) the web portal of "electronic government" www.e.gov.kz .

The form of public service provision is electronic (partially automated)/paper.

The public service is provided free of charge.

By the end of 2021, the number of public services amounted to 24928:

– through the State Corporation "Government for Citizens" — 2517;

– through the web portal www.e.gov.kz – 15322; – through the office of the service provider (state archives) – 7089.

There are 21 self-service "e-gov" corners installed in the state archives.

                       

 

 

 

 

 

 

2. 2. Working with service recipients

1) Information about the sources and places of access to information on the procedure for the provision of public services.

Information on the procedure for the provision of public services can be obtained: at the stands of the state archives (21 archives). On the website of the state archives, as well as the contact numbers of reference services for the provision of public services are indicated on the Internet resource www.gov.kz . Unified contact center for the provision of public services 1414, 8 800 080 7777.

2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.

Reports on the activities of the state archives for public discussion are posted on the website and on the social networks of the department, where each resident can review the reports and leave comments.

3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).

In order to ensure the transparency of the process of providing public services and raising the awareness of service recipients, 403 measures were carried out during 2021 to improve the processes of providing public services: Instagram Facebook, Vkontakte (with more than 1000 subscribers on the page) - 38; 4) live broadcasts – 1) seminar–meeting and round table – 210; 2) speech of employees of a state body (subordinate organization) in the media on the provision of public services – 112; 3) in social networks: Instagram, Facebook, Vkontakte (with more than 1000 subscribers on the page) - 38; 4) live broadcasts - 43.

3. Activities to improve the processes of providing public services

 

1) The results of optimization and automation of the processes of rendering public services for the execution of public services through the portal "electronic government" in 2021 amounted to:

In 2021, the state archives provided 15322 services through the e-government portal.

 

2) Measures aimed at improving the skills of employees in the provision of public services.

In 2021, 46 employees of the state archives of the region took advanced training courses at the branch of the Academy of Public Administration under the President of the Republic of Kazakhstan in the Akmola region.

 

 

4. Control over the quality of public services

1) Information on complaints of service recipients regarding the provision of public services (appendix).

In 2021, there were no complaints about the provision of public services.

2) Results of internal control over the quality of public services:

Employees of the Archives Department of the Department of Digitalization and Archives of the Akmola region, in order to ensure internal control over compliance with the legislation of the Republic of Kazakhstan in the provision of public services in 2021, 6 control measures were carried out in state archives: Stepnogorsk, Burabay, Yerementau, Korgalzhyn, Tselinograd, Shortandyn districts. The purpose of the event is to improve the quality of public services. The registration logs, issued archival certificates were checked for compliance of the information contained in them with the primary documents, as well as for the completeness and reliability of the answers. During the inspection, violations of the deadlines for the execution of the state service "Issuance of archival certificates, copies of archival documents or archival extracts" and non-compliance of information in the verified archival certificates were not found.

 

Based on the results of the audit, recommendations were given to directors and specialists of state archives:

To continue information work on increasing the provision of public services through the portal "Electronic Government" by posting videos on social networks. 2. When compiling archival certificates, be guided by regulatory acts, avoid distortion of information, and constantly monitor this area of work. 3. In accordance with paragraph 3 of Article 4, in accordance with the Law of the Republic of Kazakhstan "On Public Services", in cases of refusal to provide public services sent by the service provider, indicate the rights of service recipients to appeal the decision, actions (inaction) of the service provider and (or) their officials. 4. Provide complete and reliable information on the procedure for rendering the state service "Issuance of archival certificates, copies of archival documents or archival extracts" to service recipients in an accessible form. To prevent the placement of irrelevant or erroneous publications in the media.

 

5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.

 

Apply a professional approach in dealing with citizens' appeals, including with the aim of suppressing the facts of red tape and bureaucracy, forming a policy of openness, as well as inform the population about receiving the state service "Issuance of archival certificates, copies of archival documents or archival extracts" through the PEP (to popularize the portal "electronic government" to inform the population through the media, social networks, etc.).