Unified Contact Center" iKomek-109"
the Unified Contact Center "iKomek-109" was established in 2020 on the basis of the KSU "Smart Aqmola" in order to establish operational interaction between residents of Akmola region and local executive bodies and municipal organizations.
The center is open around the clock, without days off. Accepts and registers citizens ' Appeals on housing and communal services, improvement, state of roads, street lighting, water, heat and electricity supply, waste disposal, sanitation and other issues within the competence of local executive bodies.
The received applications are sent to the responsible executors, and their consideration is monitored within the established time frame. The center also interacts with the population through social networks and other digital communication channels.
Application channels:
short number: 109 (around the clock).
Telegram: @iKomek109AQMOLAbot.
Instagram: @ikomek109aqmola.
Threads: @ikomek109aqmola.
TikTok: @ikomek109aqmola.