Dear citizens!
Appeals continue to be one of the most important instruments of interaction between public authorities and individuals and legal entities. Appeals should be considered as one of the most important institutions for the protection of their rights, freedoms and legitimate interests by individuals and legal entities. Citizens' appeals are a "feedback", an opportunity to express their own opinion about current events, processes, make suggestions for improvement and simply realize their other rights and interests.
The administrative procedures for reviewing appeals from individuals and legal entities are clearly regulated and unified.
The right of citizens to apply directly and through their representatives, to apply personally, as well as to send individual and collective appeals to the office of the akim of the Ergolsky rural district is implemented through:
Submission of a written appeal to the office of the akim of the rural district at the address: Toktamys village, 9 Klubnaya Street
Transmission of a written request through the postal service of Kazpost JSC
An appeal via videoconference using information and communication technologies for interactive interaction of several remote subscribers in real time with the possibility of exchanging audio and video information and video messages in video format, carried out by the State Corporation "Government for Citizens"
Sending an electronic appeal through the portal www.egov.kz
Appeal via the official Internet resource of the Ergolsky rural district
Make an appointment for a personal appointment by phone 8 (71646) 32616
Law of the Republic of Kazakhstan dated January 12, 2007 No. 221 "On the procedure for considering appeals from individuals and legal entities"
Appeals that are not subject to consideration (Article 5)
Not subject to review:
1) anonymous appeal, except in cases where such appeal contains information about upcoming or committed criminal offenses or about a threat to state or public security and which is subject to immediate redirection to state bodies in accordance with their competence;
2) an appeal that does not state the essence of the issue.
If the conditions that served as the basis for leaving the appeal without consideration were subsequently eliminated, the subject or official is obliged to consider the said appeal.
Requirements for written communication, video communication and videoconferencing (Article 6)
1. The appeal must be addressed to the subject or official whose competence includes the resolution of the issues raised in the appeal
2. In the appeal of an individual, his surname, first name, as well as, if desired, patronymic, individual identification number, postal address, legal entity — its name, postal address, business identification number. The appeal must be signed by an individual or a representative of a legal entity.
When filing a complaint, the name of the subject or position, the surnames and initials of the officials whose actions are being appealed, the motives of the appeal and the requirements are indicated.
3. An applicant who has directly applied in writing or by means of a video message to the subject is given a coupon indicating the date and time, surname and initials of the person who accepted the appeal.
Reception, registration and accounting of appeals from individuals and legal entities (Article 7)
Applications submitted in accordance with the procedure established by this Law are subject to mandatory acceptance, registration, accounting and consideration.
Refusal to accept an application is prohibited.
Registration of appeals from individuals and legal entities entering state bodies, local self-government bodies, legal entities with one hundred percent state participation is carried out in accordance with the procedure established by the state body carrying out statistical activities in the field of legal statistics and special accounting within its competence.
Appeals from individuals and legal entities received on the provision of public services are not subject to accounting, with the exception of appeals provided for in subparagraph 3) paragraph 1 of Article 4 of the Law of the Republic of Kazakhstan "On Public services".
An appeal can be submitted through a representative of an individual or a legal entity. Registration of a representative office is carried out in accordance with the procedure established by the civil legislation of the Republic of Kazakhstan.
Appeals of individuals and legal entities received through publicly available information systems and complying with the requirements of the legislation of the Republic of Kazakhstan on an electronic document and an electronic digital signature are subject to consideration in accordance with the procedure established by this Law.
An appeal received by a subject or an official whose competence does not include the resolution of the issues raised in the appeal is sent to the relevant subjects with a notification to the applicant no later than three working days from the date of its receipt to the subject or official.
The requirement of this paragraph does not apply to large business entities.
Terms of consideration of the appeal (Article 8)
The appeal of an individual and (or) a legal entity, for consideration of which it is not required to receive information from other subjects, officials or an on-site inspection, is considered within fifteen calendar days from the date of receipt to the subject, official.
The appeal of an individual and (or) a legal entity, for consideration of which it is required to receive information from other subjects, officials or an on-site inspection, is considered and a decision is made on it within thirty calendar days from the date of receipt to the subject, official.
In cases where additional examination or verification is necessary, the review period is extended by no more than thirty calendar days, as notified to the applicant within three calendar days from the date of extension of the review period.
The term of consideration of the appeal is extended by the head of the subject or his deputy.
If the resolution of the issues set out in the appeal requires a long period of time, then the appeal is put under additional control until its final execution, which is reported to the applicant within three calendar days from the date of the decision.
The laws of the Republic of Kazakhstan may establish other deadlines for consideration of appeals.
Appeal against decisions taken based on the results of consideration of appeals (Article 12)
A complaint against the actions (inaction) of officials, as well as against the decisions of the subject, is submitted to a higher official or subject in the order of subordination no later than three months from the moment when an individual or legal entity became aware of the commission of an action or decision by the relevant subject or official. The missed deadline for appeal is not a reason for the subject or official to refuse to consider the complaint. The reasons for missing the deadline are clarified when considering the complaint on the merits and may be one of the grounds for refusing to satisfy the complaint.
In the absence of a higher official or subject, or the applicant's disagreement with the decision, the application is submitted directly to the court.
The procedure for filing and considering complaints against actions (inaction) of officials, as well as acts (decisions) of state bodies is established by the Law of the Republic of Kazakhstan "On Administrative Procedures".
Personal reception of individuals and representatives of legal entities (Article 13)
Heads of state bodies, local self-government bodies and their
deputies are required to conduct a personal reception of citizens and representatives of legal entities, including employees of these bodies, at least once a month according to the reception schedule approved by the head of the relevant state body.
Admission must be carried out at the place of work within the established and brought up to
information of individuals and legal entities days and hours.
If the appeal cannot be resolved by an official during the reception, it is stated in writing and it is handled as a written appeal.
The rights of individuals and legal entities when considering an appeal (Article 14)
The natural or legal person who submitted the application has the right:
1) to submit additional documents and materials in support of their application or to request their request;
2) present the arguments to the person considering the appeal;
3) to get acquainted with the materials related to the consideration of his appeal, to participate in the consideration of the appeal, if this does not violate the rights and freedoms of other persons;
4) to receive a reasoned response in written or oral form about the decision made;
5) to claim damages if they were the result of violations of the established procedure for considering appeals;
6) appeal against the actions (inaction) of officials or the decision taken on the appeal;
7) apply for termination of consideration of the application, except in cases provided for by the tax and customs legislation of the Republic of Kazakhstan.