Information on the implementation of the regional action plan for 2018-2020
on the implementation of the Anti-Corruption Strategy of the Republic
of Kazakhstan for 2015-2025 and countering the shadow economy
in the Almaty region for 2020
According to the Law of the Republic of Kazakhstan "On Combating Corruption", preventive work on combating corruption is carried out in all state bodies and organizations that are part of the Akimat of Almaty region, which contains anti-corruption measures, which is carried out on an ongoing basis.
In order to prevent and prevent corruption offenses, as well as in compliance with the Decree of the Government of the Republic of Kazakhstan dated December 29, 2018 No. 921 "On Approval of the Action Plan for 2018-2020 for the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025", the Regional Action Plan for 2018-2020 for the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025 in the Almaty Region was approved by the decree of the Akimat dated April 19, 2019 No. 146 (hereinafter referred to as the Regional Action Plan for 2018-2020 for the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025). - The plan) contains measures of an anti-corruption nature, which provides for the participation of all interested state bodies of the region.
Akimats of cities and districts, local executive bodies and regional departments, as well as other interested bodies responsible for the implementation of the Plan, carried out the following activities in accordance with their respective points.
Item 19 Of the Plan.
Important institutional and preventive work in matters related to the prevention and resolution of conflicts of interest is carried out by Personnel Management Services (HR services) and ethics commissioners by means of monitoring and monitoring compliance with official ethics by civil servants.
No conflict of interest was established during the reporting period.
Item 20 Of the Plan.
In order to control the implementation of measures, the interdepartmental regional commission on combating corruption under the Akim of the region was established and approved by the Resolution of the Akimat of the Almaty Region No. 381 of April 19, 2019 (changes were made to the composition of the IMC by the resolution of the Akimat of the region No. 381 of October 20, 2020).
Meetings are held regularly in accordance with the work plan. Together with the State authorities, it organized a set of organizational and practical measures. The work plan of the interdepartmental commission under the akimat of the region for 2020 was approved.
On April 6, this year, a meeting of the Ministry of Internal Affairs was held, where the issues "On the anti – corruption measures taken to avoid corruption risks during customs inspection of goods imported from third countries", "On the measures taken to ensure transparency and openness while observing the priority and issuing referrals of children to state kindergartens", "On the implementation of the project "Zhetisu-adaldyk Alany" and "On strengthening the responsibility of direct managers for the corruption crimes of their subordinates"were considered.
On August 18, at the meeting of the Ministry of Internal Affairs on the results of the second quarter, the following issues were considered: "On the results of the monitoring conducted to assess the effectiveness of the implementation of anti-corruption policy by local executive bodies and state bodies of the region", "On the state and measures taken to combat corruption in the field of land relations", "On the implementation of the project "Zhetisu-adaldyk alany", "On measures taken to eliminate corruption risks in the implementation of activities for the compulsory collection of tax debts" and " On the work of the project office "Zhetisu – adaldyk alany" on the elimination of corruption".
On November 9, the issues of "Transparency, accountability and implementation of anti – corruption policy by local executive bodies of Almaty region and on the implementation of the project "Zhetisu-adaldyk alany"; "On the anti-corruption measures taken on the treatment and issuance of coupons for an appointment with a specialist"; "On measures to prevent and combat corruption in the field of road traffic"were considered.
At the same time, three extraordinary meetings of the IAC were held this year, where the following issues were considered:
- on the measures taken to combat corruption;
- on the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025 and the results of the implementation by the authorized state bodies of the recommendations made as a result of external analysis of corruption risks;
- issues of forming an anti-corruption culture, education and upbringing. On criminal liability for corruption crimes;
- on the measures taken to combat corruption by the anti-corruption service for the Almaty region for 9 months of 2020;
- about openness, accountability of local executive bodies of Almaty region and implementation of anti-corruption policy-the result of the project office "Zhetysu-adaldyk alany»;
- current indicators of the project " Interactive map of the Open Budget»;
- creation of favorable conditions for entrepreneurs within the framework of the project "PROTECTING BUSINESS AND INVESTMENT".
- on the implementation of the Anti-Corruption Strategy in the Almaty region for 2015-2025.
To date, only 6 meetings of the IMC have been held, during which 20 issues were considered, and 94 protocol instructions were developed, with a deadline of up to one month and quarterly. 72 protocol decisions were executed, 22 are on execution.
The heads of the regional Departments of the Agency of the Republic of Kazakhstan for Combating Corruption, state Revenue, the Local Police Service of the regional Police Department, the regional departments of education, land relations, digital technologies, health, as well as the akims of Enbekshikazakh, Ili and Talgar districts were heard on the implementation of this direction.
Paragraphs 25, 30 Of the Plan.
In 2020, as part of the implementation of the state social order for the Almaty region in the context of districts (Eskelda, Talgar, Koksu and Raiymbek), 4 lots are being sold for a total amount of 4,164,000 tenge.
Theme of lots:
- measures aimed at preventing corruption;
- organization of events to promote and explain the Anti-Corruption Program for 2015-2025;
- organization and implementation of measures aimed at the implementation of anti-corruption policy in the Koksu district;
- anti-corruption dissemination of the program of activities in the following areas.
Item 29 Of the Plan.
According to the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025 and the implementation of the regional action plan for 2018-2020 on countering the shadow economy, annually, no later than May 15, the heads of educational institutions provide reports to the public (parents of students) on the work done to combat corruption and the implementation of anti-corruption legislation (including the expenditure of funds allocated from the budget).
In accordance with the plan, the heads of educational institutions at all levels of the region annually report on the expenditure of funds allocated from the budget during intra-school parent meetings held at the end of the school year, publish the necessary information on information boards, official websites located in places accessible to the public.
Item 51 of the Plan.
Since the beginning of 2020, 2,586 events have been held in the region, including 1,830 educational and scientific-practical events, 680 cultural events and public interactions, and more than 200 live broadcasts on social networks.
In the headings of printed publications of the region "Sybailas zhemkorlykka karsy kures", "Adam zhane kogam", "Ozekti masele" 180 articles on the following and other topics have been published on this topic: "Fighting corruption is our common duty", "Corruption is the main obstacle in the development of society", "No – corruption!", "Sybailas zhemkorlyktyn aldyn alu", "Adal urpak – bolashak kepili", "Corruption is the main obstacle in the development of society", "Zhemkorlyk – ind, ony zhoyu – mindet!", "Sybailas zhemkorlykpen kures – bayandy bolashaktyn kepili", "Turme tirshiligin kordi" and others.
Since the beginning of the year, 40 stories have been shown in the news block of the regional TV channel "Zhetysu" in order to explain to the population of the region about criminal prosecution for attempted bribery and corruption prevention.
At the same time, since August 13 of the current year, the TV channel has been showing information materials "AntikorNews" in the cycle of the "News"program.
In each district and city of the region, 100 visual propaganda tools are installed in this direction, 4 videos are placed on 14 LED screens of the region.
In order to prevent corruption among the population, stickers and special stickers are placed on all official websites of akimats and their pages in social networks.
Facebook Instagram Vkontakte, My World, the official websites of the social networks "Twitter", "My World" of the akimats of districts and cities, regional departments and departments have published more than 592 information materials on combating corruption. A pool of speakers has been created among journalists who constantly contribute to the prevention of corruption.
Since the beginning of this year and in connection with the State of Emergency in the country, various explanatory work on the prevention of corruption has been carried out at the project office site in the format of an online conference: 29 live broadcasts were held, 141 banners were posted, 53 videos were filmed. About 15 stories were shown in the republican and local TV channels.
On the instructions of the Head of State on the transition to the concept of a "Hearing State", the anti-corruption service center" ANTIKOR ORTALYGY " was opened in the region, which promptly and effectively responds to all constructive requests of citizens (more than 200 online conferences were held).
Item 52 Of the Plan.
This year, 2 million tenge was allocated from the regional budget for the organization of the regional meeting of voluntary school clubs "Adal Urpak".
In general, these clubs are created in 765 schools of the region and more than 240 thousand children are registered as members of the club.
In connection with the current epidemiological situation? Caused by the coronovirus, the haplanned regional rally among students has been suspended.
At the same time, it is planned to organize online contests of drawings, literature, etc. by the end of this year.
Children-participants will be provided with various prizes and certificates, the main prize-winners will receive special gifts.
Item 53 of the Plan.
By the end of this year, together with the Department of the Anti-Corruption Agency of the Republic of Kazakhstan in Almaty region, it is planned to hold a competition for media representatives for the best journalistic publications on anti-corruption topics.
Item 56 of the Plan.
In the region, certain work will be carried out on an ongoing basis to form an anti-corruption culture among the population. For effective implementation of information and explanatory work, the possibilities of social networks and mass media are widely used.
On August 13 of this year, the TV channel "Zhetysu" organized the screening of information materials "AntikorNews" in the cycle of the program "Zhanalyktar-News", since the beginning of the year 45 stories have been shown, the video on the prevention of offenses "Ardan Attama"is broadcast daily(5-6 times).
In this regard, within the framework of the state social order for 2020, the Department of Internal Policy, as well as in the Koksu, Raiymbek districts and the city of Taldykorgan, implements 4 projects totaling 5,814,000 tenge.
In the region, 100 means of visual agitation (banners, stands, etc.), 4 videos on 14 LED screens are installed on various legal topics.
According to the plan for 2020, " Let's not allow corruption!"," We are against corruption!", educational hours were held on the topics:" Conscientious work will win everything"," Zhemkorlyk – zhat adet", etc.A video was shown for students about the lives that arose as a result of corrupt actions, a regional meeting was held, an exchange of views with students.
Facebook Instagram Vkontakte, My World, and the official websites of akimats of districts and cities, regional departments and departments, as well as more than 592 information materials on the main areas of anti-corruption policy are posted on the official websites of the regional and city akimats, as well as on the social networks "Twitter", "Facebook", "Vkontakte", and "My World".
To promote the new direction of the Anti-Corruption Service, a social video was shot with the participation of representatives of different spheres (teacher, doctor, police officer, fireman, civil servant, entrepreneur, student, schoolboy).
Through a social video, each specialist in his field, presenting himself as an "ambassador of integrity", made an appeal to his colleagues, friends and all residents of the region about the need to strengthen zero tolerance for any offenses and the formation of the principles of honesty and integrity in society.
Item 57 of the Plan.
This year, sociological studies were conducted on the results of the quality of public services and the determination of the level of anti-corruption culture and intolerance to corruption in the Almaty region. The survey was conducted in October-November 2020 by Tabiya-consult LLP.
Currently, the sphere of public services is undergoing a period of intensive reform aimed at changing both quantitative and qualitative characteristics. Thus, for the first time at the legislative level, the concept of "public service" was defined, registers of public services, standards and regulations for their provision were approved and expanded, the provision of public services through M & E, PSC and e-government portal was started, and a methodology for assessing the quality of public services by formal indicators was developed.
Some public services can also be obtained using a mobile app. With the rapid development of the Internet in Kazakhstan, this service will be in demand among the population.
As a result of public monitoring, information on the level of quality of public services is collected and analyzed, recommendations are developed for service providers to eliminate the facts of non-compliance with the law and proposals for improving the quality and optimization of the procedure for providing public services, administrative barriers, procedural and subjective violations that are allowed by civil servants in their provision are identified.
This monitoring helps to get an objective picture of how satisfied citizens are with the quality of services provided by public authorities. In addition, monitoring allows you to determine the level of confidence of citizens in the changes that are being carried out at the state level to improve public services.
The key mechanism is public monitoring of the quality of public services, appeal to the opinion of consumers, in order to find out the level of public satisfaction with the quality of public services, identify problems and find ways to optimize this area.
In the course of the sociological study, a total of 6800 respondents were interviewed in the region, including 6,300 individuals and 500 legal entities for 67 services, 80 focus groups were conducted in all settlements of the region; 70 experts were interviewed, 100 visits to state bodies, PSC using the "secret buyer" method and 50 in-depth interviews were also conducted in all administrative units of the region.
In accordance with the approved sample, 50.7% of men and 49.3% of women took part in the survey.
According to the study, among the respondents surveyed, the services are more often used by respondents aged 30-39 years – 35.6%, 40-49 years-32.5%, 22-29 years-15.8%, 50-59 years – 8.5%, 18-21 years – 6.5%, 60-69 and older – 1.1%.
According to the results of the obtained data, it should be noted that despite the high rate of automation of the processes of providing public services, the population of the region receives more on paper.
The number of service recipients in paper form was 64.1%, and 35.9% received the service in electronic format. The participants of the focus group discussions in the Alakol, Kegen, and Raiymbek districts were outraged by the work of the EGS and the technical service, the constant program freezes, and they compare the dial-up to the call center with a "miracle". During the quarantine, the residents of the region of the older generation noted that the PSC was not working, they could not understand the site, they did not know what a virtual assistant was, they could not always find the necessary sites and names of public services. With electronic sites, people aged 40 and older mostly experience difficulties. The participants of the focus group discussions made recommendations that it is necessary to improve the quality of translations from Russian to Kazakh on the site egov.kz
52.5% of the population applied for services in PSC, 16.7% used electronic sites, 28.7% of service recipients resorted to state bodies and institutions. In" other", respondents marked services salyk.kz, e-license.kz.
The employees ' activities were evaluated on a 5-point scale according to the following criteria: competence, knowledge of information, efficiency, politeness, and attention to the needs of the client.
A larger number of respondents rated the work of employees as "excellent" and "good", which is 29.2% and 39.1%, respectively, 25.7% of the population rated employees" satisfactory"," bad "is 2.5% and" very bad " is 1.9%. During the focus group discussions and the "secret buyer" method, the facts of neglect on the part of employees of state institutions, as well as the lack of literacy and unprofessionalism of employees of the PSC-s were revealed.
In terms of accessibility and convenience, the following indicators were taken into account: the convenience of the location of the building, convenient opening hours, parking, including for the disabled, easy access to the building (physical entrance to the building without barriers, ramps, etc.), comfort of the waiting area, discrimination on any basis. So 39% of the population are completely satisfied, 44.5% are rather satisfied, 9.3% are rather dissatisfied, not satisfied and completely dissatisfied in total make up 5.7% and 1.5% found it difficult to answer. It should be noted that 83.5% of the region's residents are satisfied with accessibility, convenience and comfort.
The following indicators were considered for information content and communication: access to information (Internet, telephone, etc.), the location of all signs, getting step-by-step instructions, choosing Kazakh and Russian languages. Looking at the values on the scales, it can be noted that 35.5% and 47.2% of respondents are "completely satisfied" and "rather satisfied", while "dissatisfied" is only 16.5%, and 0.8% were difficult to answer.
According to the procedure, the clarity of the collection and submission of documents, the understanding of forms and forms, as well as other documents, and the provision of complete information on the list of documents were evaluated. Overall, overall satisfaction was 37.6% , and 40.6% of respondents were more satisfied. The total number of dissatisfied people is 20.8%, and 1% found it difficult to answer.
The scales of acceptability of the period for receiving the service and waiting time at the service site were evaluated by the terms. From the indicators, you can see that the waiting time dissatisfaction is slightly increased. This is due to the long queues at the PSC, which was repeatedly expressed in focus group discussions. Long queues are mainly in cities like Taldykorgan, Tekeli city, Issyk city, Otegen Batyr village, Kaskelen city, Talgar city.
In terms of costs, the indicators of acceptability and payment method were discussed, as well as additional costs (photocopy, travel, etc.). Satisfaction in the amount was 64.8%, dissatisfaction in the amount was 28.9%, 6.3 were difficult to answer%.
Item 66 of the Plan.
The Special Monitoring Group for External Analysis and Evaluation of the implementation of the Anti-Corruption Strategy for 2015-2025 was created from representatives of interested state bodies, public organizations and the mass media.
Members of the SMG monitored the boards of trustees of education in 19 schools in Taldykorgan, 35 in district and rural schools. According to the results of which proposals were made to the Department of Education of the Almaty region.
The Special Monitoring Group of the Almaty region regularly visits the districts of the Almaty region (to date, 17 districts and cities of the region have been visited). During the working trip, the members of the SMG monitor social facilities, student dormitories, PSC-s and state bodies and conduct a public reception of citizens.
Since the beginning of 2019, the Department of the Anti-Corruption Agency of the Republic of Kazakhstan in Almaty region has conducted 17 external analyses, 14 of them on behalf of the Agency and 2 initiative, with the participation of members of the SMG, 9 external analyses were conducted.
Based on the results, 180 risks were identified and appropriate recommendations were made to eliminate them. Of these, 98 have been fully executed, and 82 will be executed on time.
Item 67 of the Plan.
In order to prevent and prevent corruption offenses, as well as in compliance with the Decree of the Government of the Republic of Kazakhstan dated May 31, 2018 No. 309 "On Approval of the Action Plan for 2018-2020 on the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025 and countering the Shadow Economy", the Regional Action Plan for 2018-2020 on the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025 and Countering the Shadow Economy in the Almaty Region was approved by the decree of the Akimat dated April 19, 2019 No. 146 (hereinafter referred to as – Plan), which contains anti-corruption measures, which provides for the participation of all state bodies of the region.
On the official Internet resource of the akimat of the region, the headings "helpline", "personal blog of the akim", "virtual reception on applications of citizens", "public procurement", "prevention of corruption"are open and function.
On the Internet resources of the akimat of the region, local executive bodies and akimats of cities and districts of the region, special sections on anti-corruption activities are provided, with the publication of reports on the implementation of the Anti-Corruption Strategy of the Republic of Kazakhstan for 2015-2025.
Item 73 Of the Plan.
The Akimat of Almaty region has not revealed the facts of using the labor of employees without concluding labor contracts.
Work in this direction continues.