INFORMATION MESSAGE
More than 90 percent of the services are provided online to UAPF depositors
Despite the ongoing quarantine in some cities of Kazakhstan due to the spread of coronavirus infection (COVID-19), depositors of the Unified accumulative pension Fund receive services in full.
As of June 1, 2020, over 90% of UAPF's services are provided in electronic format. Thanks to advanced modern technologies and well-functioning information systems of the Fund, depositors can receive most of the services without leaving their homes.
In the first five months of 2020 alone, more than 8.2 million services were provided to UAPF depositors, or more precisely, 8,264,756. This is 7.3% higher than last year. Of all services, 91.1% or 7.5 million were provided in electronic format. At the moment, the most popular service is receiving an individual pension account statement: more than 7.7 million times, depositors have chosen this service. Compared with the figures for June 1, 2019, the figure increased by 22.6%. Almost 7.5 million times the statement was received electronically.
We remind you that in your Personal account, both on the website and in the mobile app of THE uapf, you can get not only an extract, but also a number of services provided by the UAPF. For example, you can make changes and additions to your Bank details, get a certificate of the presence of IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, track the status of the application for payment and (or) relocation, and much more.
It should be noted that one of the tasks of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. So, for five months of this year, compared to the same period last year, the number of requests from depositors via feedback channels has almost doubled: 558,005 requests in 2020, compared to 253,063 requests for the same period in 2019.
To consult the depositors and SPSF recipients can at the call center number 1418 (call for Kazakhstan is free), as well as consultations are available on the corporate website www.enpf.kz by a chat-bot in WhatsАpp and Viber number +7 777 000 14 18 and on the official pages of the SAPF in social networks Instagram, Facebook, Vkontakte, Twitter, Telegram, Classmates.
UAPF was established on August 22, 2013 on the basis of JSC " NPF "GNPF". The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan provides trust management of pension assets of the UAPF. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information on the status of his / her pension savings (for more information, see www.enpf.kz)