INFORMATION MESSAGE
UAPF JSC provides 85 percent of its services in digital format
Now in the world there is a difficult situation with the spread of coronavirus infection (COVID-19), people sit at home and do not have the opportunity to go out. However, this does not prevent UAPF depositors from receiving the full range of services through the Fund's electronic services.
As of April 1, 2020, the Unified accumulative pension Fund provided 4.7 million services, of which 84.5 % (3.9 million) were performed in electronic format. Compared to the first quarter of 2019, the growth was 6.8 %. As we can see from day to day, our investors see the advantage of this method of communicating.
For example, by registering in Your personal account, you can get statements with IPS and control your savings online in just two or three clicks. Similarly, in the three months of 2020, depositors and recipients of the UAPF received 3.9 million statements from an individual pension account without leaving their homes. Note that the advantage of Your personal account is that you can use it as on a corporate website www.enpf.kz, and in our ENPF mobile app.
In your Personal account, you can get not only an extract, but also a number of other services provided by the UAPF. For example, you can make changes and additions to your Bank details, get a certificate of the availability of IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, track the status of the application for payment and (or) relocation, and much more.
Despite the popularity of e-services, before the introduction of quarantine measures and the state of emergency in Kazakhstan, UAPF depositors were actively served in our offices. Only in the first three months of 2020, 646 thousand services were provided in branches, which is 13.9% of the total volume of operations. In the first quarter before the introduction of the state of emergency, field service was also provided, during which 74,338 services were rendered, an increase of 83.2% compared to the previous year. more than 200 thousand citizens were given 6802 field presentations for the purpose of public awareness.
Recall that for the past year, the procedure for opening a pension account in the UAPF has been simplified. In accordance with the amendments to the law on pension provision of the Republic of Kazakhstan, to open an IPS for accounting of mandatory pension contributions, an individual does not need to contact the service offices of the UAPF for the purpose of filing an application for opening an IPS since January last year. Now, if an individual does not have an IPS in the UAPF, it opens automatically when the first payment is received. Thus, in the first three months of 2020, more than 70 thousand pension accounts were opened, which is 27.6% higher than last year.