INFORMATION MESSAGE
Changing the schedule of work of UAPF divisions
Dear depositors (recipients)!!!
Taking into account the current situation with the spread of coronavirus infection (COVID-19), JSC "ENPF" asks for understanding of the introduced restrictive measures and informs that in order to protect the life and health of citizens and ensure the safety of the population, all divisions of the Fund are switching to an updated service mode:
guided by the decision of the State Commission for emergency situations of the Republic of Kazakhstan on strengthening of a mode of quarantine, the Fund since March 30, 2020 to fully suspend on-site reception of documents of the depositors (recipients) goes to remote mode service in the branches Fund in the city of Nur-Sultan and Almaty, from 6 April 2020 advanced in Shymkent, April 7, 2020, in the cities of Aktobe, Karaganda, Taraz. The remote service mode in these branches will continue until the end of the established quarantine mode.
from 30 March 2020 in all other regional offices of the Fund, given the social significance provided by the Fund services in cases of great urgency and requires full-time service (except for the named cities) will work on-duty employees engaged in non-contact reception of documents on preliminary record by phones, posted on the website of the website enpf.kz.
Provision of services in cities where contactless mode of operation is established is carried out by accepting documents from the population in the Fund's office through a specially equipped and constantly disinfected workplace.
Pre-registration can be made at the duty staff of regional offices (a list of which is available on the website enpf.kz), as well as at the specialists of the UAPF call center by the short number 1418 (free call in Kazakhstan) or by the number
+7 727 356 10 60 (for international and long-distance calls).
Please note that contactless acceptance of documents is carried out for the following priority (urgent) types of pension services:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for the assignment of pension payments in connection with permanent residence outside the Republic of Kazakhstan;
- registration of applications for the appointment of pension payments in connection with disability;
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- making applications for the transfer of pension savings to an insurance company.
We offer other types of Fund services and strongly recommend that you get them online via the ENPF mobile app and Personal account located on the Fund's corporate website www.enpf.kz (step-by-step instructions on how to get electronic services are attached in the relevant sections).
Additionally, SAPF provides a service by sending the documents by post ("Kazpost") with the possibility of pre online verification of documents on the corporate website of the Fund.
In addition, we are always ready to advise You on the issues of the funded pension system and provide remote support for obtaining electronic services of the Fund by:
1) appeals by telephone from the duty officers of regional offices (the list of which is available on the website enpf.kz);
2) contacting the Fund's call center using the short number 1418;
3) chat bot in Whats app, Viber, by phone number
+7 777 000 14 18;
4) online consultant on the Foundation's corporate website www.enpf.kz;
5) by sending requests by e-mail enpf@enpf.kz;
Facebook instagram, Vkontakte, twitter Telegram, Odnoklassniki, and Other social media accounts.
All changes in the work of the Fund's divisions will be announced later.
Sincerely, the staff of JSC "ENPF"!!!