How can I check my savings in quarantine?
The ill-fated coronavirus (COVID-19) has been raging around the world for months. The number of cases has already exceeded one million people. Kazakhstan was not spared the insidious disease. In our country, the virus has already reached all regions, and the number of people in hospital beds is only growing. For this reason, the leadership of Kazakhstan decided to introduce a state of emergency in the country, and even declared a quarantine in major cities.
All this, of course, has also affected the working hours of branches of the Unified accumulative pension Fund. Due to the threat of infection, the regional offices of the Fund in the cities of Nur-Sultan, Almaty, and then Shymkent, Aktobe, Karaganda, Taraz, Pavlodar, Kyzylorda and Kokshetau were transferred from face-to-face reception of documents to remote service and provision of pension services to depositors (recipients) on the issues of the accumulative pension system. The remote service mode in these branches will continue until the end of the established quarantine mode.
New cities may be added to the list as they are placed under strict quarantine. But while in all other regional offices of the Fund, given the social significance provided by the Fund services in cases of great urgency and requires full-time service work assistant staff carrying out contactless acceptance of documents by appointment at the numbers posted on the website enpf.kz. In their reception of documents is carried out through a specially equipped and constantly disinfected workplace.
Pre-registration can be made at the duty staff of regional offices (a list of which is also available on the website enpf.kz) or specialists of the UAPF call center by the short number 1418 (free call in Kazakhstan) or by the number +7 727 356 10 60 (for international and long-distance calls).
It is important to note that contactless acceptance of documents is carried out for the following priority (urgent) types of pension services:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for pension payments in connection with permanent residence outside the Republic of Kazakhstan;
- registration of applications for the appointment of pension payments in connection with disability;
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- making applications for the transfer of pension savings to an insurance company.
In addition, the UAPF provides for receiving the service by sending a package of documents by mail (Kazpost JSC) with the possibility of preliminary online verification of the package of documents on the corporate website of the Fund.
For any questions that arise, depositors and recipients of the UAPF can get an answer by:
1) appeals by telephone from the duty officers of regional offices (the list of which is available on the website enpf.kz);
2) contacting the Fund's call center using the short number 1418;
3) chat bot in Whats app, Viber phone number +7 777 000 14 18;
4) online consultant on the Foundation's corporate website www.enpf.kz;
5) by sending requests by e-mail enpf@enpf.kz;
Facebook instagram, Vkontakte, twitter Telegram, Odnoklassniki, and Other social media accounts.
Their work schedule: weekdays from 9: 00 to 18: 00 hours, Saturday and Sunday – weekends.
We offer and strongly recommend that you receive other types of Fund services that are not urgent via online electronic services.
For example, one of the most popular services from the UAPF is to receive an extract from an individual pension account. At the moment, it is easy to get it from the comfort of your home and in just a couple of minutes. You can get a statement through your personal account on the site enpf.kz. To log in, you just need to register on the site and enter your data and password, or use an electronic digital signature (EDS). By the way, EDS can now be obtained online on the e-government portal on the website egov.kz.
If you forgot your password, or if your password does not meet the requirements
security, then You can re-register. To do this, use the link: www.enpf.kz, the "Personal account" section, the "Registration/Forgot password" tab, fill in all the fields, specify the email address or mobile phone number registered in the Fund's database, and click "Send". After receiving a one-time password to the specified email address or mobile phone number, use the "Enter one-time password"tab. To access the online statement, enter the one-time password you received via e-mail or SMS and register a new password (if desired).
Next, you can log in to your Personal account and get not only a statement, but also a range of services provided by the UAPF. For example, you can make changes and additions to your Bank details, get a certificate of the availability of IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, track the status of the application for payment and (or) relocation, and much more.
You can also get an extract from the IPS on the e-government website egov.kz. However, this raises a number of questions. In particular, why are the statements from the e-government site indicated a lower amount than the statement taken from the UAPF site?
The fact is that on the egov portal.kz you can get two types of information about an individual pension account. First, it is "Getting a certificate of pension contributions". This certificate contains information about incoming contributions, that is, it shows the amount Of your savings without taking into account investment income. If you want to see the statement with the investment income, we recommend that you also visit the egov website.kz use another service: "Issuing information on the status of pension savings (including investment income) of the depositor (recipient) from the unified accumulative pension Fund". At the same time, from January 25, 2019, any depositor (recipient) can receive an extract from an individual pension account on the egov website.kz not only using EDS, but also using a one-time sms password that will be sent to the depositor's (recipient's) mobile phone number registered in the mGov mobile citizens database after sending the request.
As you know, many now do not use a computer or laptop. For ENPF depositors, who are much more comfortable and familiar with all services to receive via smartphones or tablets, there is a simple and functional application ENPF. It is available in two languages: Kazakh and Russian, in Google Play or AppStore.
To register in this mobile app, the user can use a one-time password that will be sent to their mobile phone via SMS. There are two ways to log in to the mobile app: enter your IIN and password, or use an electronic digital signature.you can also log in using Touch ID for Android and IOS and Face ID for IOS, if available on your mobile device.
On the UAPF website and in the mobile app, you can not only get an extract from an individual pension account, but also view current indicators for pension assets, find out the latest news, addresses and contacts of all branches and service centers of UAPF JSC, calculate your future pension using a forecast pension calculator, ask an online bot that will answer the most frequently asked questions, and much more.