Information about the nearest addresses of branches of UAPF JSC can be found on the official website of the Fund, as well as through the ENPF mobile application, by installing it on any smartphone or tablet. You can also use the WhatsApp service by calling +7 777 000 1418 and find out from the Fund's specialist not only the addresses of the branches, but also all the information you are interested in. And perhaps the most traditional way is to make a call to the call center at a short number 1418, where polite operators will always tell you how to find the nearest branch of UAPF JSC.
The ENPF mobile application can be downloaded for free on any smartphone or tablet based on Android or IOS.
For authorization in the Personal Account of the application, an electronic digital signature (EDS) or login (your IIN) and password are used. But the login and password can be used if the method of obtaining data on one's savings has been chosen in advance - “Internet informing”. This choice can be made again using the EDS here, in the mobile application or on the enpf.kz website. If there is no EDS, then you will have to visit one of the offices of the Fund once, or, if it is absent in your place of residence, one of 300 branches of Kazpost JSC and sign the corresponding agreement.
All information in the mobile application is presented in 2 languages: Kazakh and Russian.
Using the application, you can get a certificate of the existence of an individual pension saving account, get a statementfrom the IPSA, send an appeal with a question of interest, order a mobile office visit or a call back, make changes and (or) additions to your details, calculate the projected amount of future pension using the Pension Calculator. Also, through it, you can track the current state of your pension account, find out about all changes in the pension system, see the location of the nearest UAPF office and even call the contact center.
In addition, through this application, each UAPF contributor can find out whether he has enough funds in his individual pension saving account to exercise his right to use part of his pension savings for housing improvement or medical treatment, or for transferring to companies that manage investment portfolio.
In the event of the death of the beneficiary, as well as of a person who has pension savings in the UAPF and has not reached retirement age (men upon reaching 63 years of age, women upon reaching 60 years of age in 2021 with an increase in age by 0.5 years each year to 63 years in 2027), the UAPF pays a one-time payment for burial to his family or the person who carried out the burial within the amount of 52.4 times the monthly calculation index established for the corresponding financial year by the law on the republican budget (in 2021 the MCI is KZT 2,917), but not more funds available in the individual pension saving account (IPSA).
If the balance of the beneficiary's pension savings on the IPSA after making a lump sum payment for burial is an amount that does not exceed the amount of the minimum pension established by the law on the republican budget for the relevant financial year, this balance is paid as a payment for burial.
If after this payment there are savings left on the individual pension saving account, they are inherited in the manner prescribed by the legislation of the Republic of Kazakhstan.
The list of documents for receiving pension benefits from the UAPF in the event of the death of the beneficiary (for burial / heirs) and registration of inherited pension savings in the UAPF can be found on the official website of the Fund enpf.kz
In accordance with the provisions of Article 326 of the Code of the Republic of Kazakhstan On Taxes and Other Compulsory Payments to the Budget, pension benefits paid by the UAPF are related to income in the form of taxable pension benefits.
Detailed information on the procedure for withholding individual income tax when taxing pension payments from the UAPF is also posted on the Fund's website in the section: "To beneficiaries" - "Procedure for taxing pension benefits".
More than 90% of all UAPF services are now provided in electronic format. For example, by registering in your Personal Account on the website enpf.kz, you can receive a number of services, monitor the current indicators of pension assets, supplement the details of contracts and much more. You can use this service by means of an electronic digital signature or by entering your IIN and password. In the Personal Account, you can also get a certificate of the existence of an individual pension saving account, apply for pension benefits in connection with the establishment of disability groups 1 or 2 for an unlimited period, track the status of the application for payment, relocation and much more.
The enpf.kz website is constantly updated, and new types of services appear. For example, in order to improve the quality of the services provided, for the convenience of beneficiaries and to save their time, the Fund has implemented the possibility of submitting an application for the appointment of pension benefits formed from voluntary pension contributions and the investment income accrued on them, held in the UAPF for at least five years, remotely - through a personal account on the corporate website of the UAPF.
Thus, in the personal account on the website enpf.kz, the service for submitting applications for the appointment of pension benefits is provided to beneficiaries who have pension savings in the UAPF:
- at the expense of compulsory pension contributions and (or) compulsory occupational pension contributions: to persons with disabilities of groups 1 or 2 for an indefinite period;
- at the expense of VPC:
persons who have reached the age of 50;
persons with disabilities;
persons who have pension savings within the amount of the VPC and the investment income accrued on them, who have been in the UAPF for at least five years.
To submit an application, beneficiaries must have an electronic digital signature. You can also track the status of execution of the application for benefit registered in UAPF JSC on the website enpf.kz using the service “My applications for benefits / transfers” in the “Electronic services” section.
In order to submit an application, you need to log in to your Personal Account using an EDS, then in the "Services" section select the service "Submitting an application for the appointment of pension benefits", then fill out and sign the relevant EDS documents.
The status of the UAPF application processing can be easily tracked using the service "My applications for benefits / transfers" in the "Services" section of your personal account here on the website.
A contributor on the site can independently calculate his future pension benefits using the Forecast Pension Calculator on our site. It covers all components of the pension within the multi-tier pension system of Kazakhstan: state basic pension and old-age pension (or PAYG), as well as a pension formed from compulsory pension contributions, compulsory occupational pension contributions and voluntary pension contributions.
To do this, you must fill in all the fields in the Forecast Calculator: date of birth, gender, seniority, amount of savings, etc. If you are registered in your Personal Account on the website enpf.kz, then the fields in the calculator are filled in automatically and the calculation of the future pension is carried out in two or three clicks.
Also, in the Pension Calculator in the Personal Account, information is available about the amount exceeding the sufficiency threshold and available for withdrawal in the form of lump-sum pension benefits for improving housing conditions and medical treatment or transferring to companies that manage the investment portfolio.
You can track the account status, find out about all the news of the pension system, receive push notifications about the receipt of pension contributions, and much more in the UAPF mobile application, which we wrote about above.
Most of the services provided by the Fund can also be obtained on the e-government website www.egov.kz using an electronic digital signature (EDS) or a one-time password. You can also get an EDS online on the e-government portal.
For users of social networks, the pages of the UAPF are always active on such popular platforms as Odnoklassniki, Facebook, Vkontakte, Twitter, and Instagram, where you can also ask your questions.
According to the Law On Pension Provision in the Republic of Kazakhstan, the right to receive pension benefits from the UAPF comes under certain conditions, including in the case of establishing disability groups 1 and 2 for an unlimited period. UAPF is obliged to pay pension benefits to recipients in the manner established by the Government of the Republic of Kazakhstan. The specified procedure, including the calculation of the amount of the annual amount of pension benefits according to the established schedule from the UAPF, is determined by the Rules for the implementation of pension benefits from pension savings formed from compulsory pension contributions, compulsory occupational pension contributions from the unified accumulative pension fund, and the methodology for calculating the amount of pension benefits approved by the Government Decree of 02.10.2013 No. 1042. Thus, if the disability of group 2 is established for you indefinitely, you can receive pension benefits from the UAPF according to the established schedule or at a time if the total amount of your pension savings is less than 12 minimum pensions, this year it is 519,264 tenge. If there are enough savings, then pension benefits are paid until they are exhausted. At the same time, the minimum pension benefit from the UAPF for beneficiaries with disabilities of any age cannot be less than 70% of the subsistence minimum or 24,012 tenge in the current year.
You can apply online at the fund's website enpf.kz. The day of applying for a pension benefit for this category of beneficiaries is the date of receipt or receipt of documents in the UAPF, after which the UAPF transfers the amounts of pension benefits to your bank account within ten working days.