For 8 months of 2023 (from January 1, 2023 to August 31, 2023), the Unified Accumulative Pension Fund provided its contributors and beneficiaries with more than 16.8 million services, of which more than 11.6 million (69.2%) - in electronic format, 3.8 million (22.61%) - in automatic format, more than 500 thousand (2.97%) - in remote format in the form of consultations. Thus, more than 94% of services are provided without the need to visit the UAPF office.
The most popular service remains receiving statements from an individual pension saving account. Contributors and beneficiaries asked for information about the status of the IPSA more than 15.4 million times. Most of the statements were provided electronically - more than 11.6 million times; about 405.8 thousand statements were issued in person at the Fund’s offices, more than 43 thousand - on the road.
Since the beginning of the year, over 8 months, over 230.3 thousand individual pension saving accounts for all types of contributions have been opened automatically upon receipt of the first contribution.
About 146.0 thousand applications were submitted for the payment of pension savings. Here the appeal formats were different. More than 72.2 thousand were received automatically - these are applications for payments in connection with reaching retirement age, received through the Government for Citizens State Corporation. About 73.5 thousand applications were submitted at the UAPF offices, 213 applications were received electronically through a personal account on the Fund’s website. Please note that applications must be submitted directly to the UAPF for benefit payments of voluntary pension contributions, as well as for all types of contributions in connection with departure for permanent residence, in case of disability of 1 or 2 groups established indefinitely, applications for benefit payments for funeral and inheritance.
Over 223 thousand applications were processed to change details. In this matter, Kazakhstanis prefer face-to-face communication. 175.4 thousand people applied directly to the UAPF offices, about 30 thousand clients were served in the field, more than 3.9 thousand people changed their details in the branches of Kazpost JSC, within the framework of the UAPF transfer agency agreement with the national postal operator. This service was requested 13.7 thousand times through a personal account on the enpf.kz website.
As can be seen from the above statistics, despite the possibility of receiving services remotely, there are contributors who prefer personal contact with the Fund’s specialists. Through face-to-face services in UAPF units throughout Kazakhstan, over 877 thousand services (5.21% of the total volume of services) were provided to contributors and beneficiaries for 8 months of 2023, of which more than 771 thousand services were provided directly at the Fund’s service offices, in during field service – more than 100.9 thousand.
More than half a million requests were processed by the UAPF through feedback channels: through the UAPF call center (by phone 1418), through the feedback section on the website enpf.kz, the blog of the Chairman of the Executive Board, social networks and instant messengers.
UAPF JSC also pays attention to information and explanatory work. The number of roadshows held amounted to 23,461 events, in which more than 501 thousand people took part. The number of materials published in the media according to UAPF information amounted to 29,615 different publications and video materials.
The UAPF was established on August 22, 2013 on the basis of GNPF APF JSC. The UAPF founder and shareholder is the Government of the Republic of Kazakhstan represented by the State Institution “Committee of State Property and Privatization” of the Ministry of Finance of the Republic of Kazakhstan. UAPF pension assets are managed by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions for developing proposals to improve the management of pension assets were transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory occupational pension contributions, voluntary pension contributions, pension benefits, individual accounting of pension accumulations and benefits, provides the contributor (beneficiary) with information on the status of his pension accumulations (for more information visit www.enpf.kz)