UAPF pension services can be obtained in any convenient, understandable and accessible format: by visiting the Fund's office, through the enpf.kz website, the БЖЗҚ/ЕНПФ mobile application, or through the e-government portal egov.kz. At the same time, contributors and beneficiaries prefer digitalization: about 93% of the Fund's services are provided to the population online or automatically.
UAPF made 30.3 million transactions for servicing contributors and beneficiaries in 2022. Of these, 20.9 million - in electronic format, 7.1 million - in automatic mode.
Most often, Kazakhstanis apply for information on the state of pension savings. More than 26.4 million individual pension saving account statements were issued in 12 months of 2022, of which more than 20.8 million were in electronic format.
Recall that in your personal account on the website and in the UAPF mobile application, in addition to receiving information about your savings, you can choose the method of informing about them, change your personal details, choose the method of informing about savings, transfer part of the savings to the investment portfolio manager, make a predictive calculation of the future pension using pension calculator.
Part of the services is provided automatically - without contributors contacting the UAPF directly. So, on the first installment, pension accounts are opened for all types of contributions. In this case, the identification of an individual is carried out according to the personal data of the depositor (full name, IIN, date of birth) specified in the payment order, and all the necessary information about the details of the document proving his identity, about the place of permanent residence of the UAPF receives from the information systems of state bodies. Since the beginning of the year, there have been 586,259 individual pension saving accounts in this way.
In addition, the Fund automatically receives applications from authorized operators for the use of pension savings for the improvement of living conditions and medical treatment. About 1.5 million such applications were processed by UAPF in 2022.
An application for the transfer of pension savings by an investment portfolio manager can be submitted through a personal account on the enpf.kz website. 2.7 thousand applications were accepted in 2022.
But applications for the transfer of savings in life insurance companies are still accepted only in person at the offices of the Fund. In 2022, 3.4 thousand of them were accepted.
There are still services that, despite being available remotely, contributors and beneficiaries prefer to receive face-to-face. Analyzing the statistical data, it can be noted that out of more than 420.5 thousand applications for changing details, about 92% (or 385.3 thousand) were accepted at the offices of the fund, through branches of Kazpost JSC or during the work of UAPF mobile groups. Also, out of 297 thousand applications for determining / changing the method of informing in person, about 226 thousand (76%) were submitted. UAPF specialists explain this by the fact that while receiving this or that service, Kazakhstanis simultaneously receive consultations, advice on calculating future pensions, forming pension capital, and personal recommendations on how to increase it.
In total, in 2022, about 1.5 million face-to-face services were provided during face-to-face services, more than 1.3 million of which were provided in the Fund's divisions. Recall that the address of the nearest branch of the Fund can be easily clarified on the website enpf.kz, or in a mobile application БЖЗҚ/ENPF.
UAPF pays special attention to the quality of consulting services. Contributors and beneficiaries can find out the information they need through various channels: in the call center at 1418 (calls within Kazakhstan are free), on the corporate website www.enpf.kz, in the БЖЗҚ/ЕНПФ mobile application, through a chat bot in WhatsApp and Viber by the number +7 777 000 14 18 and on the official pages of the UAPF in the social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki. In total, since the beginning of the year, the Fund's specialists have processed about 817.7 thousand applications received through various feedback channels.
As part of outreach activities, about 32.8 thousand field presentations were held at enterprises and organizations, meetings in remote settlements, during which more than 707 thousand people received information about the funded pension system as a whole and individual consultations.
The UAPF was established on August 22, 2013 on the basis of GNPF APF JSC. The UAPF founder and shareholder is the Government of the Republic of Kazakhstan represented by the State Institution “Committee of State Property and Privatization” of the Ministry of Finance of the Republic of Kazakhstan. UAPF pension assets are managed by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions for developing proposals to improve the management of pension assets were transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory occupational pension contributions, voluntary pension contributions, pension benefits, individual accounting of pension accumulations and benefits, provides the contributor (beneficiary) with information on the status of his pension accumulations (for more information visit www.enpf.kz)