The demand for UAPF services among Kazakhstanis has almost doubled over the year
The Unified Accumulative Pension Fund provided 33.5 million services to its depositors only for ten months of the current year (in the period from 01.01.2021 to 01.11.2021). This is 44.2% more than in the same period last 2020.
The UAPF continues to provide most of its services in electronic format. Over 24.5 million online services were provided to depositors, which is 73.2% of the total volume of services. Compared to the previous year, the indicators have almost doubled (over the ten months of last year, the Fund's depositors received 14.5 million services in the virtual space). Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPS, submitting an application for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment and much more.
5.7 million services or 17.4% of the total volume were rendered in the automatic format (non-explicit requests). This includes, for example, the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV), mandatory occupational pension contributions (OPV) and voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring OPV, OPV or DPV, and the UAPF receives all the necessary information about the details of the current document and the place of residence from the information systems of state bodies.
Face-to-face service continues to be popular. Depositors received about 2.0 million services directly at the Fund's service offices. In 183 units of the UAPF throughout Kazakhstan, 1,963,472 services were provided to depositors, which is 733.9 thousand services (or 59.7%) more than last year. Recall that the nearest branch of the Fund can be easily specified on the ww.enpf website.kz, or the ENPF mobile application.
Thanks to the joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator, as of November 1, 2021, 14,820 services were provided to the fund's depositors in 347 offices of the postal operator, which is three times more than last year. It should be noted that the following types of operations can be performed in the divisions of Kazpost:
submit an application for changing (supplementing) additional details of the depositor (recipient) (details of the identity card, phone number, email and postal addresses);
to sign an agreement on changing (defining) the method of informing (including for obtaining access to the services of UAPF JSC in electronic format).
There are also field service departments in the UAPF. They work in compliance with strict sanitary and epidemiological measures, while preliminary consultation is carried out (including checking for the possibility of receiving services online). As of November 1, 2021, 88,115 operations were performed during the field service.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of November 1, 2021, the number of depositors' requests through feedback channels amounted to 1.3 million requests.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (toll-free in Kazakhstan), as well as consultations can be obtained on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, Vkontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF in social networks.