The popularity of UAPF services has doubled and exceeded the mark of 9 million
The Unified Accumulative Pension Fund has provided 9.6 million services to its depositors since the beginning of 2021 in the period from 01.01.2021 to 01.04.2021. This is 2 times more than in the same period last year in 2020. It is important to note that the growth was both for electronic services and for services provided in the branches of the UAPF.
More than 91% of the total volume of services was rendered in electronic format, which is 8.9 million services. Compared to the previous year, there was a twofold increase in the popularity of online services. Thanks to the user-friendly and functional ENPF mobile app, as well as the enpf website.kz each depositor can independently receive a significant number of services through their Personal Account: get an extract from an individual pension account or a certificate of the presence of an IPS, check the amount of pension savings for partial use and (or) transfer to the UIP, make changes and additions to their details, apply for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, calculate future pension using a pension calculator, and much more.
Some of the depositors still apply to the Fund's branches located throughout Kazakhstan. As of April 1, depositors received 777.5 thousand services in UAPF branches, which is 131.2 thousand services (or 20.3%) more than in the previous year, 2020.
The UAPF also has field service departments. They work in compliance with strict sanitary and epidemiological measures, while preliminary consultation is carried out (including checking for the possibility of receiving services in person). In case of need for field service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the contract on pension provision at the expense of mandatory professional pension contributions) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out field visits in compliance with all sanitary and epidemiological measures. During the field service, 12,628 operations were performed as of April 1, 2021.
To cover pension services in remote settlements of the country, UAPF JSC and Kazpost JSC are implementing a joint project to provide services to depositors and recipients of the Fund in the offices of the national postal operator. Recall that the following types of operations can be performed in the divisions of "Kazpost"::
submit an application to change (supplement) the additional details of the depositor (recipient) (details of the identity card, phone number, email and postal addresses);
sign an agreement on changing (defining) the method of informing (including for obtaining access to the services of UAPF JSC in electronic format).
In total, for three months of 2021, these operations in the branches of the postal operator were used 3.9 thousand times.
It is important to note that one of the tasks of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. In the three months of 2021, the number of requests from depositors via feedback channels tripled compared to a year earlier. As of April 1, 2021, there were 600.5 thousand requests, and by April 1, 2020, there were only 214.8 thousand requests.
We remind you that depositors and UAPF recipients can get advice in the call center at 1418 (call in Kazakhstan is free), and you can also get advice on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by phone number +7 777 000 14 18 Facebook Instagram, VKontakte, Twitter, Telegram, Odnoklassniki, and the official pages of the UAPF in the social networks Instagram, Facebook, VKontakte, Twitter, and Odnoklassniki.