Almost a million consultations provided
Contact center 1411 since the beginning of the year
Contact center 1411 of the state Corporation "Government for citizens" for 9 months of this year provided citizens with more than 912 thousand consultations on social and labor issues.
As it turned out, the largest number of questions were asked by Kazakhstanis about social payments of 42,500 (more than 400 thousand requests), in second place – pension and social security (more than 356 thousand requests), as well as questions about receiving targeted social assistance (more than 50 thousand requests).
We remind that every year on the last Sunday of October, Kazakhstan celebrates the professional holiday of social workers. This day was approved in 2011 after changes were made to the list of professional holidays in Kazakhstan by the decree of the First President of Kazakhstan Nursultan Nazarbayev.
Today, in total, the state Corporation "Government for citizens" employs more than 22 thousand people in Kazakhstan, more than 2 thousand of them are social workers.
"The work of the state Corporation's social unit is not limited to advising citizens through the 1411 contact center. This is a huge layer of work. Today, 44 types of social payments are made through the Government for citizens, including maternity benefits, birth and child care benefits up to one year, pensions, special abilities, etc.", - said Birzhan Zhunusov, Deputy Chairman of the Board of the state Corporation "Government for citizens".
It is worth noting that for 9 months of this year, specialists of the state Corporation's social block made 20.3 million payments.
The most popular services were the appointment of benefits for child birth and care up to one year (315 397 services), the appointment of social benefits in case of loss of income due to care for child reaches one year of age (206 082 services), the appointment of social benefits in case of loss of income in connection with pregnancy and childbirth (154 499 services).