UAPF returns full-time service in 198 branches

ANNOUNCEMENT

UAPF returns full-time service in 198 branches

In Kazakhstan, in connection with the improvement and stabilization of the epidemiological situation and a decrease in the number in the incidences of coronavirus infection (COVID-19), a number of restrictive measures taken earlier in order to prevent the spread of coronavirus have been lifted.

In this regard, we would like to inform you that most of the branches of the Unified Accumulative Pension Fund are returning to their usual full-time service. At the moment 198 service offices work in person by appointment, 7 in contactless mode, 7 in remote mode.

You can sign up for a face-to-face appointment on the corporate website enpf.kz, literally in two or three clicks. On the main page of the site, go to the tab "E- services", then click on the banner "Book a queue for service", after that you can independently choose a convenient time for you to visit the branch.

Opening hours of branches on weekdays from 9:00 to 18:00, Saturday and Sunday are days off. During the break from 13:00 to 14:00, the operating rooms are closed for ventilation, wet cleaning and disinfection / quartzing. There are also two technical breaks of 15 minutes in the first and second half of the day to disinfect work surfaces, chairs, door handles, handrails, etc., to ventilate the premises.

At the same time, we remind you that some of the services from the UAPF, for example, obtaining an extract from an individual retirement account, changing details, concluding agreements on retirement benefits at the expense of voluntary pension contributions, etc., can be obtained without leaving home, online via the ENPF mobile application and the Personal (My) Account on the corporate website www.enpf.kz (step-by-step instructions on how to receive electronic services are attached in the relevant sections).

In addition, the UAPF also organized field services in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including checking for the possibility of obtaining services remotely, without leaving home). When providing outreach services to citizens, services are provided for drawing up applications for opening individual pension saving accounts for accounting for compulsory occupational pension contributions (including applications for joining the agreement on pension provision at the expense of compulsory occupational pension contributions). Also serviced are contributors (beneficiaries) belonging to the category of socially vulnerable segments of the population (disabled people of groups 1-2, having permanent disability) in compliance with sanitary and epidemiological measures.

Note that UAPF employees are always ready to provide contributors (beneficiaries) with advice on the accumulative pension system and remote support for receiving electronic services through:

1) phone calls from the duty employees of regional offices (the list is posted on the website enpf.kz);

2) contacting the call-center by short number 1418;

3) a chat bot in Whatsapp and Viber at +7 777 000 14 18;

4) an online consultant on the corporate website www.enpf.kz;

5) sending applications by e-mail enpf@enpf.kz;

6) accounts on social networks: Instagram, Facebook, VKontakte, Twitter. Telegram, Odnoklassniki.

Additionally, it is provided for the receipt of services with the sending of a package of documents by post (Kazpost JSC) with the possibility of preliminary online verification of documents on the corporate website of the UAPF.

The list of all branches of UAPF JSC  and their operating modes are available on the UAPF website.