INFORMATION MESSAGE
How did UAPF JSC provide over 7 million services to its depositors thanks to its advanced electronic services?
As of may 1, 2020, the Unified accumulative pension Fund performs almost 90% of its services in electronic format. Despite the state of emergency and quarantine introduced in Kazakhstan, the number of services received by UAPF depositors has not decreased, but even increased compared to the same period in 2019. The leading role in this was played by an established system of providing services in electronic format.
In the first four months of 2020, more than 7 million services were provided to depositors and recipients of the UAPF, or more precisely, 7 086 954. This is 15.3% higher than last year. 6.4 million services were provided in electronic format. At the moment, the most popular service is to get an individual pension account statement, more than 6.5 million times depositors have chosen this service. Compared with the figures for may 1, 2019, the figure increased by 26%. Almost 6.3 million times the statement was received electronically. This suggests that the Fund's depositors have appreciated the advantages of a Personal account both on the website and in the mobile APP of the UAPF, because any citizen can literally get a statement in two or three clicks and control their savings.
We remind you that in your Personal account you can get not only an extract, but also a number of services provided by the UAPF. For example, you can make changes and additions to your Bank details, get a certificate of the availability of IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, track the status of the application for payment and (or) relocation, and much more.
In addition, for the past year, the procedure for opening a pension account in the UAPF has been simplified. In accordance with the amendments to the law on pension provision of the Republic of Kazakhstan, to open an IPS for accounting of mandatory pension contributions, an individual does not need to contact the service offices of the UAPF for the purpose of filing an application for opening an IPS since January last year. Now, if an individual does not have an IPS in the UAPF, it opens automatically when the first payment is received. Thus, in the first four months of 2020, more than 1 million IPS were opened, which is almost 12 times higher than last year.
It should be noted that despite the termination of the state of emergency, the quarantine regime remains in the cities of Kazakhstan. For this reason, and taking into account the current situation with the spread of coronavirus infection (COVID-19), the EPPF has left a number of restrictive measures and informs that in order to protect the life and health of citizens, as well as to ensure the safety of the population, the Fund's divisions carry out contactless document acceptance, with the involvement of no more than 50% of the staff of the branch office.
On-duty employees of the Fund, by appointment, carry out contactless acceptance of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and the principles of social distancing. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- registration of applications for the assignment of pension payments in connection with permanent residence outside the Republic of Kazakhstan (in exceptional cases, at the request of the consumer of the Fund's services);
- registration of applications for the transfer of pension savings from JSC "UAPF" to insurance organizations.
UAPF was established on August 22, 2013 on the basis of JSC " NPF "GNPF". The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan provides trust management of pension assets of the UAPF. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension assets management have been transferred to the National Fund management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the status of his / her pension savings (for more information, see www.enpf.kz)