Chapter 1. General provisions
These Rules for the provision of public services "Queuing for a land plot" (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 1) Articles 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" (hereinafter – the Law) and determine the procedure for the provision of public services "Queuing for a land plot" (hereinafter – the public service).
Chapter 2. The procedure for the provision of public services
The state service is provided by local executive bodies of cities of republican significance, the capital, districts, cities of regional significance, cities of district significance, akim of a settlement, village, rural district (hereinafter referred to as the service provider).
To receive a public service, individuals (hereinafter referred to as the service recipient) through the office of the service provider or through the portal, send the service provider:
when contacting the service provider:
1) an application for queuing for a land plot in the form according to Annex 1 to these Rules;
2) identity document (for identification purposes);
when accessing the portal:
an application for queuing for a land plot in accordance with Annex 1 to these Rules in the form of an electronic document certified by the service recipient's EDS.
The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is set out in the standard of public services "Queuing for a land plot" according to Appendix 2k to these Rules.
Information about an identity document, about registration (re-registration) of a legal entity, about registration of an individual entrepreneur, or about the beginning of activity as an individual entrepreneur confirming ownership of real estate, about title and identification documents for a land plot, about the absence of encumbrances on a land plot, is processed by the service provider from the relevant state information systems via the gateway of "electronic government".
The status of acceptance of a request for the provision of a public service, as well as a notification indicating the date and time of the provision of a public service, is sent to the service recipient's personal account.
Confirmation of acceptance of the application on paper in the office of the service provider is a mark on its copy of registration indicating the date, time (hours, minutes).
An employee of the office of the service provider accepts the application of the service recipient received by the office or through the portal, registers it and transmits it to the head of the service provider within 15 (fifteen) minutes.
If the service recipient applies after the end of working hours, on weekends and holidays according to According to the Labor Code of the Republic of Kazakhstan dated November 23, 2015, the acceptance of the application and the issuance of the result of the provision of public services are carried out on the next working day.
The head of the service provider familiarizes himself with the application, imposes a resolution on the application, sends it to the authorized body for land relations within 1 (one) working day.
The responsible executor of the authorized body for land relations considers the application and draws up a notification of the special registration of the application, or a reasoned response to the refusal to provide public services within 9 (nine) working days.
The head of the authorized body for land relations signs a notification on the special registration of the application, or a reasoned response on the refusal to provide public services within 1 (one) working day.
An employee of the office of the authorized body for land relations registers a notification on the special registration of an application or a reasoned response on the refusal to provide a public service and sends the result of the provision of a public service to the service recipient within 15 (fifteen) minutes.
If the service recipient applies through the portal, the result of the provision of public services is sent to the personal account of the service recipient in the form of an electronic document signed by the EDS of the head of the authorized body for land relations.
The service provider ensures that data is entered into the information system for monitoring the provision of public services on the stage of the provision of public services.
In case of failure of the information system, the service provider immediately notifies the employee of the structural unit of the service provider responsible for the information and communication infrastructure.
In this case, the responsible employee for the information and communication infrastructure draws up a protocol on a technical problem and signs it by the service provider.
The grounds for refusal to provide a public service are:
1) establishing the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted data and information necessary for the provision of public services with the requirements established by parts eleven and twelve of paragraph 8 of Article 44-1 of the Land Code of the Republic of Kazakhstan dated June 20, 2003.
Chapter 3. Procedure for appealing decisions, actions (inaction) of service providers and (or) their officials on the provision of public services
A complaint against the decision, action (inaction) of the service provider on the provision of public services is filed to the head of the service provider, to the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient received by the service provider, in accordance with paragraph 2 of Article 25 of the Law, is subject to consideration within 5 (five) working days from the date of its registration.
The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the provision of public services, the service recipient applies to the court in accordance with subparagraph 6) paragraph 1 of Article 4 of the Law.
GU "Office of Akim of Kazakhstan rural district