According to the Law of the Republic of Kazakhstan "On Public Service" and other regulatory legal acts of the Republic of Kazakhstan in the field of public services and the list of public services provided by local executive bodies, approved by the Order of the Acting The Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NC GU "Akim's Office of the Rakhat Rural District" provides 6 public services: "Issuance of a decision to change the purpose of a land plot", "Provision of a land plot for the construction of an object within the settlement", "Acquisition of land rights land plots that are in state ownership that do not require bidding (contests, auctions)", "Sale of a land plot to private ownership at a time or in installments", "Queuing up for a land plot", as well as "Extending the lease term of the land plot".
Information of the service provider: State Institution "Apparatus of Akim of the Rakhat rural district", address: Kaynazar village, Saidalym Kazhy str., 9B.
In the second quarter of 2022, in the Rakhat rural District, 7 applications were accepted and considered for the acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions) –, Queuing for a land plot – 3891, and were satisfied.
Also, the quality of public services provided by the akim's office is monitored monthly on the quality of public services, quality control on internal control.
In the newspaper "Enbekshikazakh" No. 16, 15.04.2022, articles were published on the topic: State service "Issuance of a decision to change the purpose of a land plot", No. 22 of 27.05.2022, State service "Acquisition of rights to land plots that are in state ownership, not requiring bidding (contests, auctions)", as well as social networks instagram, .facebook.
When providing public services, regardless of origin, social, professional and property status, gender, nationality, language, attitude to religion, beliefs, place of residence or any other situation, bribery and coercion were not allowed.
The quality and accessibility of public services are constantly improving in terms of accountability and transparency in the provision of public services, as well as the efficiency and effectiveness of public services.
Rakhat Rural District uses 3 (three) webcams and 3 (three) card readers to improve the quality of public services. Through the "Self–service Corner", 1582 certificates were issued (486 of them were EDS). Promotions are held monthly.
In the building of the akim's office there are stands with standards and rules for informing the population, as well as the register of public services, updated in a timely manner. In order to create a "barrier-free environment" for citizens with disabilities, the building of the district has a sign with Braille (for the visually impaired and blind), a ramp, a tactile path, the designation of emergency evacuation routes for the hard of hearing, as well as wheelchair users.
Timely and high-quality performance of the service, increasing the level of gratitude of citizens for the service is the basis for evaluating the effectiveness of public service.
According to the results of the second quarter of 2022, there were no violations of deadlines and complaints from citizens about public services.
io. Akim of Rakhat rural district K. Bogusbayev