The Civil Service of the Republic of Kazakhstan plays a special role in the life of society. It consists in ensuring the vital activity of society and satisfying public interests in the best and most effective way.
The state service obliges to show devotion to the interests of society and contribute to strengthening the unity of the people of Kazakhstan and interethnic harmony in the country, respect the state and other languages, traditions and customs of the people of Kazakhstan.
Civil servants in their activities should be committed to public policy and consistently implement it, strive to preserve and strengthen public confidence in the public service, the state and its institutions.
The Company expects that civil servants perform their duties and functions competently and efficiently in accordance with the laws with all good faith.
Public service is an expression of special trust on the part of society and the state and places high demands on the ethics of public servants.
The service ethics of civil servants is based on the following principles:
- conscientiousness – professional and responsible service to the state for the benefit of society;
- honesty – sincere attitude to their duties;
- fairness – making a legal decision regardless of the influence of individuals and legal entities, public groups and organizations and preventing discrimination of persons due to bias and subjectivity in any circumstances;
- openness – showing willingness to work with the public and ensuring transparency of their actions;
- politeness – correct and respectful attitude towards citizens and colleagues;
- customer orientation – taking measures to improve the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, and to prevent manifestations of bureaucracy and red tape when considering appeals.
The following requirements are imposed on civil servants:
- be modest, comply with generally accepted moral and ethical standards, do not disseminate information that does not correspond to reality;
- to resist actions that harm the interests of the state and the rights of citizens;
- comply with legal restrictions, avoid conflicts of interest;
- to show correctness in the treatment of citizens, not to allow the facts of rudeness, humiliation of dignity, tactlessness and incorrect behavior, not to give a reason for criticism from their side by their actions and behavior;
- to observe business etiquette and rules of official behavior, to prevent the commission of actions that clearly undermine the dignity and authority of state bodies in the eyes of citizens, of which they are representatives;
- not to make illegal promises and not to take illegal obligations of any nature related to the performance of official duties;
- not to use official position to influence the activities of state bodies, organizations, civil servants and other persons in solving personal issues, as well as related opportunities in the interests of public and religious associations, other non-profit organizations, including to promote their attitude to them;
- to ensure the safety of state property, to use state property only for its intended purpose, to perform official duties and permitted activities;
- not to pursue illegal financial and property interests that hinder the conscientious performance of official duties.
Civil servants should not publicly express their opinion on issues of state policy and official activity if it does not correspond to the main directions of state policy, discloses official information that is not allowed to be made public and contains unethical statements addressed to state officials, public administration bodies, and other civil servants.
Chief Specialist of the State Revenue Department
in the Enbekshikazakh district of Askarzhankyzy Makpal