General provisions
1) personal account – the user's account on the e-government web portal;
2) public service standard – a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;
3) the e-government web portal (hereinafter referred to as the portal) is an information system that represents a single window of access to all consolidated government information, including the regulatory framework, and to public services, services for issuing technical conditions for connection to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form. form;
4) electronic digital signature (hereinafter referred to as EDS) is a set of electronic digital symbols created by means of an electronic digital signature and confirming the authenticity of an electronic document, its ownership and immutability of content.
The procedure for appealing decisions, actions (inaction) of service providers, and (or) their officials on the provision of public services
A complaint against the decision, action (inaction) of the service provider on the provision of public services is filed to the head of the service provider, to the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient received by the service provider, in accordance with paragraph 2 of Article 25 of the Law, is subject to consideration within 5 (five) working days from the date of its registration.
The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the provision of public services, the service recipient applies to the court in accordance with subparagraph 6) paragraph 1 of Article 4 of the Law.
More detailed information can be obtained in the office of the akim of the Sogeti rural district.
Address: Nura village, Espergenov str. No. 23A;
Contact phone numbers: 8 (72776) 4-20-15.
State Institution "Apparat of akim of Sogeti rural district"