General provisions
The main activities of the State Institution "Akim's Office of the Baltabai rural District" on the provision of public services:
- to provide public services in accordance with the standards and regulations of public services
- to create the necessary conditions for persons with disabilities when they receive public services
- provide complete and reliable information on the procedure for providing public services to service recipients in an accessible form
- to improve the qualifications of employees in the provision of public services
- to consider complaints of service recipients and inform them of the results of consideration within the time limits established by law
- to inform, at the request of service recipients, about the stage of execution of the state service
- take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients.
Information about the service provider: GU "Office of Akim of Baltabai rural district", postal address: 040418, Baltabai village, Kunaev str. 55 a Enbekshikazakh district, Almaty region.
Information on public services rendered in 2021:
The office of the akim of the Baltabai rural District in 2021 , according to the register of public services , provided seven types of public services:
placing preschool children on the waiting list (up to 6 years old) for referral to preschool organizations,
providing free transportation to educational organizations and back home to children living in remote rural areas,
queuing for a land plot,
issuing a decision to change the purpose of the land plot,
provision of a land plot for the construction of an object within a locality,
sale to private ownership of a land plot previously granted for land use,
acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions).
Number of public services rendered – 50
placement of preschool children (up to 6 years old) on the waiting list for referral to preschool organizations - no
provision of free transportation to educational organizations and back home to children living in remote rural areas - no
queuing for a land plot - 46
issuance of a decision to change the purpose of a land plot – 1
provision of a land plot for the construction of an object within the settlement - no
sale to private ownership of a land plot previously provided for land use - no
acquisition of rights to state-owned land plots that do not require bidding (contests, auctions) - 6
Number of public services rendered through PSC - no
The number of public services provided on a free basis is 50, on a paid basis - no
The number of public services rendered in paper form is 50
Number of approved standards - 7 , regulations - 7
The most popular public services in the Baltabai rural district: queuing for a land plot.
In 2021, 1241 electronic services were provided in the self-service corner of the Baltabai Rural District (in 2020-571).
Working with service recipients
In the building of the district akim's office, 3 stands with information on the procedure for providing public services are posted. To ensure transparency of the process of providing public services in the district, explanatory work is carried out among the population by showing educational videos on the procedure for obtaining public services in electronic form and distributing brochures on the rights of service recipients to receive public services and the procedure for appealing the quality of public services, surveillance cameras are installed.
For the period of 2021 in the newspaper "Enbekshikazak" and on the website of the akim of the district, the akimat of the rural district posted 5 articles explaining the receipt of public services for the population and the advantage of receiving public services in electronic form, 6 seminars on explaining the legislation on public services. In September, for the period of 2021, the newspaper "Enbekshikazak" and the website of the akim of the district, the akimat of the rural district published 5 articles explaining the receipt of public services for the population and the benefits of receiving public services in electronic form, 6 seminars on explaining the legislation on public services. In September 2021, a live broadcast was held on receiving public services in the Instagram messenger, 2 videos were created on receiving specific services, 1 poster, 1 poster, 2 billboards, 1 stand for popularizing public services were made and posted in public places.
Specialists of the State Institution "Akim's Office of the Baltabai rural District" held 5 fairs and 3 real-time actions in 2021 with the participation of 689 citizens of the rural district on obtaining high-quality public services through the "electronic government for citizens" Egov, through a free service for obtaining electronic certificates by third parties, using a one-time password, that is, without visiting the PSC and using EDS, as well as through the messenger service, TelegramEgovKzBot, about the possibility of obtaining electronic services through the self-service corner in the akimat.An explanation was also given about the mobile application "Digital agent" - "evaluate the quality of public services in real time".
1 poster, 1 poster, 2 billboards, 1 stand for the promotion of public services were made and posted in public places.
In April 2021, a report on the activities of the State Institution "The Office of the Akim of the Baltabai rural District" on the provision of public services for 2020 was posted on the website of the akim of the district.
Process improvement activities
Provision of public services
To optimize and automate the processes of providing public services, it is necessary to open PSC branches in the district.
Control over the quality of public services:
During the period of 2021, there were no complaints from service recipients regarding the provision of public services.
For further efficiency and increasing the satisfaction of service recipients with the quality of public services, it is necessary to expand the range of services provided at the place of residence of citizens.
Akim of the rural district Zh . Mykybaev