The main activities of the State Institution "Akim's Office of the Avat rural District" on the provision of public services:
- to provide public services in accordance with the standards of public services;
- to create the necessary conditions for persons with disabilities when they receive public services;
- provide complete and reliable information on the procedure for providing public services to service recipients in an accessible form;
- to improve the skills of employees in the provision of public services;
-to consider complaints of service recipients and inform them of the results of consideration within the time limits established by law;
-to inform, at the request of service recipients, about the stage of execution of the state service;
- take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;
Information about the service provider: GU "Akim's Office of the Avatsky rural district", postal address: 040405, Avat village, Tauelsizdik street No.88, Enbekshikazakh district, Almaty region.
Information on public services rendered in 2021:
The office of the akim of the Avatsky rural District in 2021, according to the register of public services, provided 5 (five) types of public services:
-Issuance of a decision to change the purpose of the land plot;
-Provision of a land plot for the construction of an object within the settlement;
- Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions);
- Queuing for a land plot;
- Sale of a land plot to private ownership at a time or in installments
The number of employees whose functional responsibilities include the provision of public services and approved by the order of the akim of the rural district is 2 specialists. On the website of the akim of the Enbekshikazakh district, the phones of specialists and the days of reception are posted. Conducting internal control over improving the quality of public services is entrusted to the deputy akim of the Avatsky rural district Kaziev S.B., by Order No. 22 dated May 06, 2020 and responsible for the timely submission of reports on the provision of public services to the district akimat is assigned to the chief specialist M.I.Suimbayeva.
-The total number of public services rendered in 2021 is 49,
-the number of public services on a free basis - 49,
- on a paid basis - no,
- the number of public services rendered in paper form – 30,
- in electronic form via the "E-licensing" database - 19
- the number of public services rendered through the self-service sector with access to the e-government portal is 1175.
During the reporting period, there were no complaints from service recipients about public services. There were no violations in the provision of public services. During the reporting year, there were no complaints from service recipients regarding the provision of public services. There were no violations in the provision of public services.
-The number of approved standards is 5.
In the building of the district akim's office, there is a stand with information on the procedure for providing public services, as well as in order to ensure the availability of the E-Government portal for receiving public services, a "Self-service Corner" equipped with all necessary office equipment is installed in the office, which is located on the ground floor. The akimat has a children's corner, a call button and parking for people with disabilities, a dispenser, Braille for visually impaired people.
To ensure transparency of the process of providing public services in the district, explanatory work is carried out among the population by showing educational videos on the procedure for obtaining public services in electronic form and distributing brochures on the rights of service recipients to receive public services and the procedure for appealing the quality of public services. For the period of 2021, 20 articles were published in the newspaper "Enbekshikazakh", Instagram and on the website of the akim of the district to explain to the population the advantages of receiving the rules for the provision of public services and receiving public services in electronic form.
Specialists of the State Institution "Akim's Office of the Avat Rural District" in 2021 held seminars and actions in real time with the participation of 324 citizens of the rural district on remote receipt of EDS through the Egov-e-government web portal, using the eGov mobile mobile application and receiving services through a mobile application.
The number of events held is 26.
Spanish: M.Suimbayeva
phone: 64-2-16