In the process of modernization of the public services sector, a transition was made to a new format of relations between the service provider and the service recipient, which was based on the principles of customer orientation.
Civil servants should strive to meet the highest standards of service, provide services professionally, use an individual approach to each service recipient.
It is important for us that every citizen feels safe and confident. Therefore, we should comply with the following requirements:
- Strive to achieve the highest standards of efficiency
- Be able to recognize the need for new knowledge and skills, and be able to apply them effectively in practice.
- Adhere to high ethical standards.
- To ensure a high level of public satisfaction with the quality of public services.
We must remember that assessing the quality of the public service provided, a citizen evaluates the quality of the work of the state body as a whole.
To this end, the State Revenue Department for the Enbekshikazakh district conducts mass explanatory work among taxpayers on how to pay taxes without leaving home, through the mobile application "E-SALYQ AZAMAT", where you can get information about tax arrears, use the following services: overpayment management, universal declaration, taxation objects, calculators (calculation of transport tax, for example) and much more.
A page has been created on the social network instagram @ugd.po_enbekshikazakhskomu.
Practical assistance is provided in the provision of public services through the website "Taxpayer's Office (Certificate of absence (presence) of tax arrears, applications for offsets and refunds).
Accounting, Analysis and Information Technology Department
The State Revenue Department for the Enbekshikazakh district