The Civil Service of the Republic of Kazakhstan plays a special role in the life of society. It consists in ensuring the vital activity of society and satisfying public interests in the best and most effective way.
The state service obliges to show devotion to the interests of society and contribute to strengthening the unity of the people of Kazakhstan and interethnic harmony in the country, respect the state and other languages, traditions and customs of the people of Kazakhstan.
Civil servants in their activities should be committed to public policy and consistently implement it, strive to preserve and strengthen public confidence in the public service, the state and its institutions.
The Company expects that civil servants perform their duties and functions competently and efficiently in accordance with the laws with all good faith.
Public service is an expression of special trust on the part of society and the state and places high demands on the ethics of public servants.
The service ethics of civil servants is based on the following principles:
1) conscientiousness – professional and responsible service to the state for the benefit of society;
2) honesty – sincere attitude to their duties;
3) fairness – making a legal decision regardless of the influence of individuals and legal entities, public groups and organizations and preventing discrimination of persons due to bias and subjectivity in any circumstances;
4) openness – showing willingness to work with the public and ensuring transparency of their actions;
5) politeness – correct and respectful attitude towards citizens and colleagues;
6) customer orientation – taking measures to improve the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, and to prevent manifestations of bureaucracy and red tape when considering appeals.
Civil servants during off-duty hours should adhere to generally accepted moral and ethical standards, show modesty, not emphasize or use their official position when receiving appropriate services and not allow cases of antisocial behavior involving an encroachment on public morality.
The following requirements are imposed on civil servants:
1) to be modest, to observe generally accepted moral and ethical standards, not to disseminate information that does not correspond to reality;
2) to resist actions that harm the interests of the state and the rights of citizens;
3) comply with the restrictions established by law, avoid conflicts of interest;
4) to show correctness in the treatment of citizens, not to allow the facts of rudeness, humiliation of dignity, tactlessness and incorrect behavior, not to give a reason for criticism from their side by their actions and behavior;
5) to observe business etiquette and rules of official conduct, to prevent the commission of actions that clearly undermine the dignity and authority of state bodies in the eyes of citizens, of which they are representatives;
6) not to use official position to influence the activities of state bodies, organizations, civil servants and other persons in solving personal issues, as well as related opportunities in the interests of public and religious associations, other non-profit organizations, including to promote their attitude to them;