GOV.KZ – Single platform for the digital resources of government agencies
On September 11, 2026, a briefing session was held at the Digitalization Department of the City of Almaty jointly with the Ethics Commissioner of the Office of the Akim of Almaty for the Department’s civil servants.
During the event, issues related to compliance with the Code of Ethics for Civil Servants of the Republic of Kazakhstan, legislation in the field of public service, as well as the prevention of corruption offenses were discussed.
Particular attention was also paid to compliance with the restrictions and prohibitions established for civil servants, prevention of participation in gambling, compliance with the requirements of legislation in the field of religious activities, as well as responsible use of social media.
Civil servants were informed of the need to comply with the standards of professional ethics and the requirements of the legislation of the Republic of Kazakhstan, as well as the importance of strengthening citizens’ trust in the public service.
Starting this year, the “Smart Cities” Methodology has become mandatory for application by local executive bodies. In this regard, the issue of systematic and large-scale information dissemination to civil servants of local executive bodies about best practices in project implementation and the deployment of solutions within the framework of this Methodology has become particularly relevant.
To provide methodological and informational support, a specialized information resource has been developed – https://smart-city.govarch.kz/ (hereinafter – the information resource), which contains methodological materials, recommendations, best practices in project implementation, as well as other useful information for civil servants and specialists involved in implementing “Smart City” initiatives.
At the same time, in order to develop the digital competencies of civil servants of local executive bodies and employees of territorial subdivisions of central government bodies, the Ministry implements a digital skills training program. Within the framework of this program, participants are planned to be granted access to the Smart Data Ukimet platform (https://sdu.gov.kz/) and the National Artificial Intelligence Platform (https://nitec-ai.kz/).
A training seminar for civil servants was held at the Digitalization Department of Almaty with the participation of the Ethics Commissioner of the Almaty City Akim’s Office, Advisor to the Akim Mamiya Kanyuly Akhetov, and civil servants from the Digitalization Department.
During the seminar, various situations from the practice of public service were discussed, and the consequences of non-compliance with ethical and anti-corruption standards were explained using concrete examples. The speakers emphasized the key principles of the Ethics Code and highlighted that the honesty, openness, and responsible behavior of each civil servant directly affect the reputation of the entire government agency. Participants received comprehensive answers to relevant questions and practical recommendations from specialists.
Special attention was given during the seminar to the formation of an open and fair corporate culture within government bodies. The importance of continuous improvement in legal and ethical literacy for civil servants was also emphasized as a key condition for effective and trustworthy interaction with the public and improving the quality of work of the Department.
The Digitalization Department of Almaty plans to continue its work in this direction, striving to form a professional civil service that not only implements modern technologies but also firmly adheres to ethical standards.
In honor of the celebration of the Unity Day of the Peoples of Kazakhstan, and on the eve of Victory Day, a nationwide patriotic dictation "Yerkin el urpagy" was held
Purpose of the event:
Popularization of the independence and sovereignty of the country, education of the generation in the spirit of patriotism, instilled national values and national ideals.
An extended meeting of Almaty Data Lake participants took place in Almaty. Project owners shared results of the established Social Cluster, including analytical cases executed on the project platform. Concepts and future workplans on setting-up Economic, Logistics and Land Management clusters were discussed with representatives of government agencies and Almaty businesses.
During the meeting, a three-year Memorandum of Understanding was signed, to mark extension of fruitful cooperation between Almaty city Department of Digitalization and Singaporean CrimsonLogic PTE Ltd. The cooperation is based on CrimsonLogic’s over thirty-year experience in data governance and its technical solution that forms the operational basis for Almaty Data Lake.
«It is very important for Almaty city administration to engage business in addressing socio-economic city challenges. Through our analytical cases, we identify problematic issues and look for solutions that can be implemented jointly with Almaty business community».
Bayan Konirbayev, Chief Digital Officer for Almaty city
"We are deeply impressed with the results that Almaty Data Lake project has achieved in such a short time. To further develop local capacity and competency, CrimsonLogic will work with the Akimat to provide the necessary expert support and share technical knowledge with local specialists".
Ernest Low, Vice-President, CrimsonLogic
More detailed information about the event you can find here.
In 2021 Almaty city Department of Digitalization conducted a selection round of Moscow Innovation Agency’s projects for possible implementation at
various sites in Almaty.
One of chosen projects, “Neuro-communication and neuro-training system based on brain‑computer interface technology”, is aimed at creating communication tools for patients with severe speech and movement disorders. For such patients, the opportunity to communicate with external
world is a huge breakthrough for their socialization.
“NeuroChat” is a communication hardware and software complex designed for people with severe speech and movement disorders based on brain–computer interface technology. The solution comprises of a neuro headset and a program installed on the user's computer, with a special interface for displaying text, and allows a patient communicate via Internet without voice and movement. The novelty of the project is the opportunity for network communication of patients among themselves, with medical staff, loved ones and the whole world.
A pilot project of “Neurochat” was deployed at renovated Alatau Social Services Center under Almaty city Department of Employment and Social Programs.
How it works: a user concentrates on a desired symbol of the virtual keyboard, then makes a mental choice of the object. So, letter by letter or choosing ready-made words, a person is able to ‘print’ whole sentences, that contributes to the development of mental functions. It should be noted that admission to "NeuroChat" is given only to those patients who have no contraindications.
As part of ‘City Without Fringes’ concept, “NeuroChat” project provides a walking-distance opportunity for social adaptation of patients with speech disorders. Also, together with Republican Scientific and Practical Center of Mental Health under Ministry of Health of The Republic of Kazakhstan, a set of initiatives will be worked out to conduct research on treatment methods to address diseases associated with speech disorders.
CPA «Department of Digitalization of Almaty city», in accordance with the Law of the Republic of Kazakhstan «On Public-Private Partnership» (hereinafter – Law) and the Order of Acting Minister of National Economy of the Republic of Kazakhstan dated November 25, 2015 No. 725 «On some issues of planning and implementing public-private partnership projects» (hereinafter – Order No. 725) informs about the initiation of the public-private partnership project «Creation and maintenance of the video surveillance system in Almaty» (hereinafter – PPP Project) through direct negotiations.
Duration of PPP Project: 2023-2033.
Duration of the video surveillance system creation: 6 months.
Duration of maintenance: 10 years.
Location: Almaty city.
Estimated payments from the budget and (or) measures of state support: fee for the provision of services under the PPP Project in accordance with subparagraph 1) of paragraph 2 of Article 9 of the Law. Payments under the PPP Project are made only after beginning of maintenance period.
Belonging of the PPP Project to technically complex and (or) unique: does not apply.
Cost of the PPP Project: 18,324,558 thousand tenge, including VAT.
The main performance characteristics of the PPP Project:
1) 5957 general surveillance cameras (711 rotary and 5246 fixed);
2) Data center for processing, analyzing and storing data.
The functions and technical characteristics of the video surveillance system must comply with the requirements established by the Order of the Chairman of the National Security Committee of the Republic of Kazakhstan dated October 27, 2020 No. 69-қе «On Approval of the Rules for the Functioning of the National Video Monitoring System».
The potential private partner is responsible for:
1) financing the creation of a video surveillance system within the PPP Project from own and (or) borrowed funds;
2) creation of a video surveillance system within the PPP Project;
3) provision of video surveillance services under the PPP Project, including storage of video images during 30 days and organization of data transmission channels.
Requirements for an alternative proposal:
- have experience in the implementation of at least 3 (three) similar PPP projects for the creation and operation of video surveillance systems realized on the territory of the Republic of Kazakhstan;
- a potential private partner should offer general video surveillance cameras that meet the requirements of the current legislation in the field of informatization of the Republic of Kazakhstan, as well as software for managing video streams, the exclusive rights to which belong to him.
Potential private partners interested in the implementation of the planned PPP Project submit an alternative proposal in accordance with the requirements specified in this announcement, as well as an application for participation in direct negotiations to determine a private partner, in accordance with paragraph 130 of Order No. 725.
A potential private partner must meet the following qualification requirements in accordance with Article 32 of the Law:
1) have legal capacity (for legal entities) and civil capacity (for an individual entrepreneur);
2) be solvent, not have a tax debt exceeding six times the amount of the monthly calculated index established for the corresponding financial year by the law on the republican budget and valid for the 1st January of the corresponding financial year;
3) have financial and (or) material and (or) labor resources necessary to fulfill obligations under a public-private partnership agreement;
4) not to be subject to bankruptcy or liquidation, its property, the book value of which exceeds ten percent of the value of the relevant fixed assets, should not be seized, its financial and economic activities should not be suspended in accordance with the legislation of the Republic of Kazakhstan;
5) not to be held liable for non-fulfillment and (or) improper fulfillment of obligations under public-private partnership or concession agreements concluded over the past three years on the basis of a court decision that has entered into force on recognizing a potential private partner or concessionaire as unfair;
6) founders, heads of a potential private partner should not be included in the list of organizations and persons associated with the financing of terrorism and extremism in the manner prescribed by the legislation of the Republic of Kazakhstan;
7) should not be included in the register of unscrupulous participants in public procurement;
8) have own funds amounting to at least twenty percent of the value of the public-private partnership object.
CPA «Department of Digitalization of Almaty city» accepts alternative proposals until December 11, 2022.
Public authority: CPA «Department of Digitalization of Almaty city». Address: 050008, Almaty, 82 Auezov st. Tel.: +7 (775) 274 75 17. e-mail: aigerim_upr@aakz.
Almaty city with its project Almaty Data Lake entered finals of IEEE Smart Cities Awards Contest 2022
The world's largest technical professional organization IEEE* awarded 14 cities around the globe for their excellence in implementing ‘smart cities’ projects. Almaty city became one of the finalists with Almaty Data Lake project, for creating a data exchange platform between public agencies and commercial companies.
The jury of the IEEE Smart Cities Awards Contest 2022 assessed how the projects help municipalities in managing the transition to urbanization, and benefits and downsides of technology usage.
Almaty Data Lake is one of key infrastructure projects within ‘Smart City’ strategy run by Almaty city Department of Digitalization. The project already demonstrated economic efficiency of data usage through a pilot project with communal utilities. During the pilot, the data with number of registered citizens at a specific address was shared with utility providers that allowed them to start filling a long-term gap of lost revenue.
However, the overall objective of Almaty Data Lake is to use data from various sources to develop proactive services for city residents. This corresponds to Singaporean model ‘Citizen 360⁰’, when good data governance allows implement the principle «data runs after a person, not a person after his data».
Next year plans include digitalizing a process to obtain a preferential public transport card «Onay» for students and schoolchildren, with aim to reduce waiting time for receiving a card from several weeks to 15 minutes. It is also planned to automate recognition of a citizen’s social status at a place of his registration, to enable city services better plan social support measures.
«Obtaining services will be possible only with the consent of a citizen – a data subject or his legal guardian. For example, if a first-year student wants to quickly get a preferential «Onay» card online, he will need to give the consent to use his personal data through a mobile application».
- Aida Darmenova, project manager
* Institute of Electrical and Electronics Engineers, IEEE — is the world's largest professional association for electronic engineering and electrical engineering, with more than 400,000 members in more than 160 countries. IEEE is dedicated to advancing technology for the benefit of humanity. IEEE and its members inspire a global community through its highly cited publications, conferences, technology standards, and professional and educational activities.
According tto the Register of public services, 165 types of public services were provided in 2021 by Almaty minicipality, including:
- 154 types of services through ‘e-government’ portal; (out of that, 85 types of services were available through Almaty akimat structures on the ‘alternative’ basis).
- 9 types of services – ‘paper-based only’;
- 2 types of services – ‘paper-based’, provided on the principle of ‘one-stop application’.
Almaty akimat public services were also provided through the websites and information systems of relevant departments (balabaqsha.open-almaty.kz, bilimalmaty.kz, medical information system ‘DamuMed’, information system ‘InfoLab’, portal ‘Bureau of hospitalization’, etc.).
The diagram below shows quarterly change in the number of public services rendered (by line of work of Almaty city departments).
According to the diagram, the difference in the number of services rendered in II, III and IV quarters does not exceed 10%, with the exception of certain seasonal services provided by some departments of Almaty city. The Department of Energy Efficiency and Infrastructure Development provided only 1 type of public service in the third quarter of 2021.
The graph below shows the ratio of preferences of service recipients (Almaty city residents) in the areas covered by minicipal departments and rayon akimats.
Bayan Konirbayev, Head of Almaty city Department of Digitalization, presented a public report on the Department performance for 10 months of 2021. Mainstream projects covered in the report: Almaty Data Lake, Unified Communication Space, ICT Development in Remote City Districts, Economic Cluster Development, Smart City Accelerator.
More detailed information is available in «Documents» and at https://www.facebook.com/rsk.almaty02/videos/496612954692287/.