The Unified Accumulative Pension Fund in 2021 (between 01.01.2021 and 01.01.2022) provided 40.5 million services to its contributors. This is 45.2% more than in the same period last year.
It should be noted that over 90% of UAPF services are provided in a convenient, efficient and safe online format during the pandemic. Contributors and beneficiaries, without leaving their homes, can literally receive almost all the Fund's services in a matter of minutes. Of the total number of online services, over 29.7 million or 73.4% of the total volume of services were provided on the website or in the UAPF mobile application. Compared to the previous year, the figures increased by one and a half times (over the 12 months of last year, the Fund's contributors received 17.9 million services in the virtual space).
Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, contributors have the opportunity to receive services anytime and anywhere. For example, these are obtaining an extract from an individual pension saving account, making changes and additions to your details, obtaining a certificate of the presence of an IPSA, filing an application for the appointment of pension benefits in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, tracking the status payouts and more.
In addition, the Foundation has developed a no-claim service format. It includes, for example, the automatic opening of individual pension saving accounts for compulsory pension contributions (CPC), compulsory occupational pension contributions (COPC) and voluntary pension contributions (VPC). Recall that if an individual does not have an open IPSA in the UAPF, it opens in the UAPF information system automatically upon receipt of the first contribution. In this case, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring the CPC, COPC or VPC. All the necessary information about the details of the current document and the place of residence of the contributor, UAPF receives from the information systems of state bodies. Since the beginning of the year, 6.9 million services or 17.1% of the total volume have been provided without application.
The full-time service continues to be popular. In 183 divisions of the UAPF throughout Kazakhstan, more than 2.3 million services were provided to contributors, which is 52.3% more than last year. Recall that the nearest branch of the Fund can be easily found on the website www.enpf.kz, or on the ENPF mobile application.
Thanks to the joint project of UAPF JSC and Kazpost JSC for the provision of services in remote settlements in the branches of the national postal operator, as of January 1, 2022, about 18 thousand services were provided to the Fund’s contributors in 347 branches of the postal operator, which is three times more than last year
There are also UAPF field service departments. They operate in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including a check for the possibility of receiving services online). During field service, as of January 1, 2022, 117,768 operations were carried out, which is 36.7% more than in the same period last year
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and beneficiaries of the Fund. As of January 1, 2022, the number of requests from contributors through feedback channels amounted to 1.5 million requests, which is 10.2% more than last year.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), and advice can also be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.