New opportunities for receiving services with a digital document

UAPF continues to expand the range of digital services provided to contributors (beneficiaries). To date, individual pension services can be obtained from the UAPF without presenting the original identity document. To do this, it is enough to have a digital (electronic) version of the identity document in the eGovMobile mobile application.

The Fund informs that new services have been added to the previously existing ones. Consumers of pension services now have the opportunity to use digital (electronic) identity documents when contacting UAPF offices:

• to submit an application for (on) the choice (change) of an investment portfolio manager (IPM) or for the return of pension savings to the National Bank of the Republic of Kazakhstan in trust;
• to obtain a statement from an individual pension saving account upon application by an attorney / legal representative (previously, in these cases, it was required to provide the original documents).

Now, when providing pension services, the applicant can present the following digital (electronic) documents:

ID;

passport of a citizen of the Republic of Kazakhstan;

residence permit of a foreigner in the Republic of Kazakhstan;

birth certificate;

stateless person's certificate.

Previously, the possibility of receiving services in UAPF divisions was introduced in terms of:

• receipt of a statement from an individual pension saving account upon personal apply;
• making changes and (or) additions to the details;
• changes (defining) of the method of informing about the state of pension savings;
• transfer of pension savings to an insurance organization.

It should be noted that it is possible to use the digital (electronic) version of an identity document upon personal contact directly with the UAPF units.

If the identity document of the applicant is invalid, then the electronic version of the document will not be available in the eGovMobile mobile application.

We also remind you that a number of services are provided by UAPF remotely: through the website, mobile application БЖЗҚ/ЕНПФ.