Due to a change of residence, I stopped receiving a statement from my account by mail, what other ways are there to receive information about the state of my pension account?
In order to continue to receive an extract by postal envelopes, you had to report your new address to the UAPF, otherwise the extract sent to you by mail to the old address will be returned to the Fund. In this case, UAPF has the right, according to pension legislation, not to send an extract for the next year, which, apparently, happened in the case of you, but do not despair. You can also get a statement from your individual pension saving account (IPSA) in the following ways:
- via e-mail to the address provided in the UAPF;
- through a personal account;
In order to determine or change the method of obtaining information, the contributor (beneficiary) must conclude an appropriate agreement directly at the Fund's office or on the UAPF website. It should be noted that:
- on the UAPF website, you can choose only one method - “through your personal account”;
- the contributor (beneficiary), using the EDS, can obtain information on the state of pension savings through the website and mobile application of the UAPF and e-government without concluding an agreement.
The most convenient way, of course, is to receive information through your personal account on the enpf.kz website or in the БЖЗҚ/ENPF mobile application.
We remind you: according to the current pension legislation, contributors (beneficiaries) are required to report to the UAPF about all changes that affect the performance of the Fund's obligations.
These changes include:
- change of the e-mail address, if the notification method “by e-mail (e-mail)” is chosen;
- change of the postal address specified in the agreement on pension provision, if the method of informing about pension savings "by mail" is chosen.