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About the final report for 10 months of public services for 2021

Public services in the local executive bodies of the Bayganinsky district are provided in accordance with the Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V "On Public Services".

In accordance with the register of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan, approved by the order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/OD, 63 types of public services are provided by local executive bodies of the Bayganinsky district.

Of these, 37 types are in electronic form, 23 - through a state corporation, 3 types-in paper.

In total, according to the results of 10 months of 2021, 9313 public services were provided. Of these, 328 services were provided only through state agencies, 747 services were provided through the PSC, 8238 through the e-government web portal, which is 88.4%.

According to the results of 2020, in violation of the deadlines: the district department of education-1, the district department of architecture, urban planning and construction-1, in total-2.

In accordance with the Order of the Minister of Civil Service Affairs of the Republic of Kazakhstan dated December 8, 2016 No. 78 "On approval of the rules of state control over the quality of public services" (hereinafter referred to as the Rules), the order of the akim of the district dated December 22, 2020 No. 62 approved the "action plan for quality control of public services for 2021", according to which internal control of 14 facilities, including 10 facilities, 37 proposals were given.

According to the results of the audit, 2 responsible persons were brought to responsibility (chief specialist of the State Institution "Bayganinsky District Department of Employment and Social Programs", Statis of the State Institution"Bayganinsky District Department of Culture and Language Development").

Since January 2021, in order to strictly monitor compliance with the deadlines for the provision of public services, daily monitoring of "hot delays" is carried out through the Monitoring information system.

For 10 months of 2021, 2 services were provided with violation of deadlines. They:

State Institution "Bayganinsky District Department of Architecture, Urban Planning and Construction" ("provision of raw materials for the development of construction and reconstruction projects (redevelopment, re-equipment) " (the acting head has been brought to administrative responsibility, i.e. a fine of 20 MCI 58340 (29170 tenge) was imposed, the leading specialist was punished in the form of a warning) 1 fact and the State Institution "Bayganinsky District Department of Land Relations " (, acquisition of rights to state-owned land plots that do not require auctions) " (the chief specialist was punished in the form of a warning) 1 fact and shortcomings have been eliminated.

In order to ensure the availability of electronic public services among the population in the district, in the offices of the akims of rural districts, departments and schools in the field of employment and education, it is possible to receive certificates from corners without visiting the PSC "self-service corners".

Lists of types of public services received through the mobile applications "E-gov mobile" and "Telegram-bot" were published in all departments and on the social pages of rural districts, brochures on public services were distributed. Residents of self-service corners who come for services or certificates are trained to receive certificates and services using the mobile applications "E-gov mobile" and "Telegram-bot".

Currently, the number of public services provided in electronic form is growing, the receipt of EDS "online" among the population. Consequently, our country acquires digital literacy skills and joins the ranks of a competitive country over time.

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How to book a queue at a PSC through the portal e.gov.kz
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How to get an EDS via phone
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