Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK local executive bodies of the district (hereinafter referred to as the MIO) provide 63 types of public services to individuals and legal entities.
In just 11 months of 2021, 4221 services were provided for 63 types of public services provided in the district.
Of these, 3,270 public services were provided electronically, the share of electronic public services was 77.5% (72% in 10 months).
In order to increase the availability of electronic services, "self-service corners" have been organized in each rural district, a special responsible specialist has been approved to provide methodological assistance.
For 11 months of 2021, public services were provided, in paper form - 245, the share of users of public services in paper form was 5.8%.
16.7 services were provided through the state corporation, the share of services was 16.7%.
In the district, public services are provided by the office of the akim of the district, 5 district departments and their subordinate organizations of 1 and 15 akimats of rural districts.
For 11 months of 2021, 2 facts of violations of the deadlines for the provision of public services.
For 11 months of 2021, there was no information about complaints about the quality of public services.
In order to improve the quality of public services provided in the district, a number of measures have been identified and approved, so district action plans for improving the quality of public services and a district media plan for public awareness of public services provided in the district have been developed and approved. For 11 months of 2021, 7 events were held, of which an online fair was held 3 times, the coverage of the population was 198 people.
A banner has been placed in all rural districts and in the district center in order to increase the popularization of electronic services.
In order to improve the quality of the provision of public services, increase the level of awareness of citizens about the services provided and update the provision of services in electronic form, the Aitekeby district department of the state corporation "Government for Citizens" holds an action "Reception of citizens" 1 time a month. Specialists of regional state bodies and the state corporation are involved in these events.
"Service Akimat" operates in the district center. As a methodological assistance, specialists of the Department of Agriculture and Land Relations; the Department of Architecture, Urban Planning and Construction; the Department of Housing and Communal Services and Passenger Transport, highways advise service recipients, assist in obtaining services by sending applications electronically through the "self-service corner" located in the building.