Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/Local executive bodies of the district (hereinafter referred to as the MIO) provide 63 types of public services to individuals and legal entities.
In just 10 months of 2021, 3276 services were provided in 63 types of public services in the district.
Of these, 2,378 public services were provided electronically, the share of electronic public services was 72%.
In order to increase the availability of electronic services, "self-service corners" have been organized in each rural district, a special responsible specialist has been approved to provide methodological assistance.
For 10 months of 2021, the public service was provided in paper form-243, the share of users of public services in paper form was 7.4%.
655 services were rendered through the state corporation, the share of services was 19.9%.
In the district, public services are provided by the district akim's office, 5 district departments and their subordinate organizations - akimats of 1 and 15 rural districts.
For 10 months of 2021, the facts of violation of the terms of provision of public services occurred 2 times.
For 10 months of 2021, there was no information about complaints about the quality of public services.
In order to improve the quality of public services provided in the district, a number of measures have been identified and approved, a district action plan for improving the quality of public services and a district media plan for informing the population about public services provided in the district have been developed and approved. For 10 months of 2021, 5 events were held with coverage of 60 people.
A banner has been placed in all rural districts and the district center in order to promote electronic services.
In order to improve the quality of public services, increase the level of awareness of citizens about the services provided and update the provision of services in electronic form, the Aitekeby district department of the state corporation "Government for Citizens" holds an action "reception of citizens" 1 time a month. Specialists of regional state bodies and state corporations are involved in these events.
"Service Akimat" works in the district center. As a methodological assistance, specialists of the Department of Agriculture and Land Relations; the Department of Architecture, Urban Planning and Construction; the Department of Housing and Communal Services and Passenger Transport, highways advise service recipients, assist in obtaining services by sending applications electronically through the "self-service corner" located in the building.