The main tasks of the department for monitoring the quality of public services and control are: ensuring the improvement of the quality of public services; ensuring that consumers of public services are informed about the procedure for the provision of public services; considering complaints and appeals from consumers of public services; conducting internal control over the quality of public services within the competence of the state (local) executive body; providing relevant information to non-governmental structures conducting public monitoring, in accordance with the procedure established by law; ensuring interaction with non-governmental structures during public monitoring; ensuring optimization of the process of providing public services in agreement with the authorized body in the field of information technology; ensuring automation of the process of providing public services in accordance with the legislation of the Republic of Kazakhstan, in agreement with the authorized body in the field of information technology; developing proposals for amendments and / or additions to the Register of public services rendered to individuals and legal entities, in terms of public services within the competence of the state (local) executive body; providing advisory assistance and developing recommendations to government bodies and other state institutions of the district, on the issue of providing public services; and the department also provides materials and documents for inclusion in the district akim’s report to the population, and is also responsible for the execution of instructions and compliance with work regulations.