GOV.KZ – Single platform for the digital resources of government agencies
The State Corporation has launched a new service for delivering ready-made documents from Specialized Public Service Centers
The Government for Citizens State Corporation continues to expand the range of digital services available through the “TSON” mobile application. Now, service recipients no longer need to visit Specialized Public Service Centers again to collect their ready-made driver’s licenses, vehicle registration certificates, or state license plates.
The delivery service can be arranged within just a few minutes. It becomes available once the document or state registration license plate (SRLP) is ready for issuance. The service is provided within the same locality where the order was placed. If the request is submitted before 5:00 PM, delivery will be completed on the same day; requests submitted after 5:00 PM will be delivered on the next working day.
“Today, mobility and saving time are especially important for citizens. Therefore, we are developing services that allow people to receive public services as conveniently as possible, without unnecessary visits. The launch of the ready-made document delivery service is a natural step in the development of our digital ecosystem and enables citizens to manage their time efficiently without interrupting their daily activities,” said Chairman of the Board of the State Corporation Arman Kenzhegaliev.
How to order delivery:
Log in to the “TSON” mobile application and select the “Delivery of ready-made documents” section under the Specialized Public Service Center tab;
Specify the delivery address and choose a convenient delivery time;
Confirm the order, review and accept the public offer agreement, and make the payment.
After placing the order, users will be able to track the delivery status and view courier details in real time through the application.
The implementation of the new service is aimed at simplifying procedures and creating more convenient conditions for citizens.
It should be noted that the “TSON” mobile application also provides access to other digital services and public services. The application is available for download on the App Store and Google Play.
The State Corporation has launched a new service for delivering ready-made documents from Specialized Public Service Centers
The Government for Citizens State Corporation continues to expand the range of digital services available through the “TSON” mobile application. Now, service recipients no longer need to visit Specialized Public Service Centers again to collect their ready-made driver’s licenses, vehicle registration certificates, or state license plates.
The delivery service can be arranged within just a few minutes. It becomes available once the document or state registration license plate (SRLP) is ready for issuance. The service is provided within the same locality where the order was placed. If the request is submitted before 5:00 PM, delivery will be completed on the same day; requests submitted after 5:00 PM will be delivered on the next working day.
“Today, mobility and saving time are especially important for citizens. Therefore, we are developing services that allow people to receive public services as conveniently as possible, without unnecessary visits. The launch of the ready-made document delivery service is a natural step in the development of our digital ecosystem and enables citizens to manage their time efficiently without interrupting their daily activities,” said Chairman of the Board of the State Corporation Arman Kenzhegaliev.
How to order delivery:
Log in to the “TSON” mobile application and select the “Delivery of ready-made documents” section under the Specialized Public Service Center tab;
Specify the delivery address and choose a convenient delivery time;
Confirm the order, review and accept the public offer agreement, and make the payment.
After placing the order, users will be able to track the delivery status and view courier details in real time through the application.
The implementation of the new service is aimed at simplifying procedures and creating more convenient conditions for citizens.
It should be noted that the “TSON” mobile application also provides access to other digital services and public services. The application is available for download on the App Store and Google Play.
“Beautiful date” chosen by future families: 134 marriage registration applications submitted in Mangystau for June 26
The unusual combination of numbers in the date has once again attracted the attention of future spouses. In the Mangystau region, 134 applications for marriage registration on June 26, 2026 have been submitted, including 105 applications from residents of Aktau.
According to the Mangystau regional branch of the Non-profit Joint Stock Company “State Corporation “Government for Citizens”, dates with memorable numerical combinations traditionally attract increased interest among couples wishing to officially register their marriage.
Compared to regular days, the number of applications for this date is significantly higher. On average, 10 to 25 marriages are registered daily across the region, while previously the highest figures reached around 45–55 registrations per day.
The increased interest in June 26 shows that many couples seek to choose a special and memorable date for such an important event.
It should be noted that state registration of marriage is carried out in accordance with the established procedure. The working hours of Civil Registry Offices (RAGS): Monday to Friday, from 09:00 to 18:30, with a lunch break from 12:30 to 14:00.
Kazakhstan and Georgia: Partnership in the Field of Public Services
The State Corporation “Government for Citizens” and the Public Service Hall of Georgia signed a Memorandum of Cooperation aimed at developing public services and improving mechanisms for interaction with citizens. The document confirms the parties’ intention to combine efforts in sharing practical experience and developing effective solutions that meet the modern needs of citizens.
The key areas of cooperation include the exchange of best practices in organizing the work of service centers, the development of digital services through the use of artificial intelligence, robotics, and process automation technologies. Particular attention will be paid to improving the customer experience by introducing modern service standards.
“We consistently build cooperation with international partners, as it is important to keep up with modern trends and technological solutions. Our goal is not only to study successful practices but also to select the most effective ones and adapt them to the needs of Kazakhstan’s citizens. At the same time, this cooperation is based on mutual exchange: Kazakhstan has accumulated significant experience in the digital transformation of public services and is among the countries with notable achievements in this field. Therefore, we are not only learning from international experience but are also ready to share our own developments,” said Arman Kenzhegaliev, Chairman of the Management Board of the State Corporation.
The Memorandum also provides for the development of human resources. The parties plan to implement joint educational programs, enhance employee qualifications, and organize internships and training events. Special attention will be given to supporting joint research and analytical projects of mutual interest.
“This visit is of particular importance for us, as it provides an opportunity to exchange experience and practical achievements accumulated over the years of work. The signing of the Memorandum of Cooperation opens a new stage of interaction and creates a foundation for systematic partnership,” noted Vakhtang Zhvania, Chairman of the Public Service Hall of Georgia.
It is worth noting that during the two-day visit, the Kazakh delegation visited the Public Service Hall of Georgia, where they familiarized themselves with the organization of service centers, existing digital solutions, and the customer flow management system. Meetings were also held at the Service Agency of the Ministry of Internal Affairs of Georgia and the Training Center of Justice of Georgia, where prospects for further cooperation were discussed.
Modernization of the PSC Completed in Beyneu District
Starting from May 15, 2026, the Public Service Center (PSC), located at 4/5 Kosay Ata Street in the Beyneu District, will begin providing public services in an updated service format.
The State Corporation “Government for Citizens” continuously carries out modernization work in public service centers across the country. As part of this initiative, the material and technical infrastructure of the branch has been fully upgraded, and modern service areas have been introduced to create comfortable conditions for citizens.
It should be noted that the modernized department now provides public services under a new service model. The center has been divided into several functional zones, social services area, documentation area, self-service area, and a ready-document issuance area. The zones are visually separated using color navigation and national ornaments, ensuring convenient orientation for visitors. In addition, the waiting area has been renovated and equipped with comfortable soft seating for visitors.
“This is the third modernized PSC in the Mangystau Region. Previously, modernized public service centers were opened in the Munaily District and the city of Zhanaozen. We will continue our efforts to improve the quality of public services and create comfortable conditions for citizens,” said Aibek Muzbayev, Director of the Mangystau Region branch of the State Corporation.
It is worth noting that more than 70,000 citizens reside in the Beyneu District. The modernized PSC is expected to serve around 300 residents daily.
The modernized PSC operates from Monday to Friday, from 9:00 a.m. to 6:00 p.m. Additional information can be obtained through the unified contact center 1414.
Working Hours of PSCs and Specialized PSCs During Public Holidays
The State Corporation “Government for Citizens” announces the operating schedule of Public Service Centers (PSCs) and Specialized PSCs during the May public holidays in 2026.
On the days of the celebrations of the Day of Unity of the People of Kazakhstan, Defender of the Fatherland Day, and Victory Day — May 1, 7, and 9 — all PSCs and Specialized PSCs, including duty centers, will be closed.
May 2 and May 11 will be working days for duty PSCs. On these days, PSCs will operate from 9:00 AM to 1:00 PM. In Specialized PSCs, applications will be accepted until 12:00 PM, while completed documents can be collected until 1:00 PM.
Please note that on all other days not coinciding with public holidays, all PSCs and Specialized PSCs, including duty centers, will operate as usual in accordance with their standard working hours.
An up-to-date list of duty PSCs and Specialized PSCs is available on the official website of the State Corporation (gov4c.kz), on its official Instagram page, or via the contact number 1414.
About 700 Kazakhstanis Completed Digital Literacy Training at Public Service Centers in One Month
Since March, digital literacy classes at Public Service Centers (CSCs) have become available in all regions of Kazakhstan. In just the first month, around 700 citizens completed the training and learned how to access government services online, according to the State Corporation “Government for Citizens.”
Previously, the project was implemented in pilot mode in Astana. After demonstrating strong demand among the population, it was expanded nationwide starting in March.
The classes are held at Public Service Centers and help citizens confidently use digital services and independently access government services online. In practice, participants are shown how to obtain an electronic digital signature, register their place of residence, request a certificate of criminal record (or absence thereof), and complete these services independently on the spot. This format is especially convenient for adults and elderly people, allowing them to comfortably освоить digital services.
In Astana, classes are held regularly on Wednesdays and Fridays, while in other regions the schedule is arranged based on CSC workload. Participation is free of charge and does not require prior registration.
“Today, government services can be obtained both at Public Service Centers and online—using various digital platforms. To ensure these solutions truly benefit citizens, it is important to continuously develop digital skills and train users, enabling them to independently access the services they need,” said Arman Kenzhegaliyev, Chairman of the Board of the State Corporation.
The project is being implemented as part of the Year of Digitalization and Artificial Intelligence and aims to make government services accessible to everyone, helping Kazakhstanis confidently transition to online formats.
The training is organized by the corporate training center “Tanym” of the State Corporation and runs from February 4 to June 30. Classes remain free for all participants.
For reference:
Digital literacy training sessions are held at CSCs at the following addresses:
• Astana — Nura district, Kerey and Zhanibek Khans St., 4
• Almaty (Bostandyk district) — Markov St., 44
• Shymkent — Baiterekov St., 89
• Akmola Region, Kokshetau — Yesenberlin St., 18/2
• Almaty Region, Esik — Abay St., 314a
• Aktobe Region, Aktobe — Sankibay Batyr St., 249
• Atyrau Region, Atyrau — Abilkhair Khan Ave., 66 (building 1)
• Zhambyl Region, Taraz — Uly Dala microdistrict, 137
• West Kazakhstan Region, Uralsk — Isatai-Makhambet St., 84
• Karaganda Region, Karaganda — Arkhitekturnaya St., 8
• Kostanay Region, Kostanay — Tauelsizdik St., 114
• Kyzylorda Region, Kyzylorda — G. Muratbayev St., 2E
• Mangystau Region, Aktau — 15th microdistrict, 676
• Pavlodar Region, Pavlodar — Dyusenov St., 80 (Department No. 2)
• North Kazakhstan Region, Petropavlovsk — M. Auezov St., 157
• East Kazakhstan Region, Ust-Kamenogorsk — Belinsky St., 37a
• Turkestan Region, Turkestan — 160th Quarter microdistrict, 236, building No. 1
• Abai Region, Semey — B. Momyshuly St., 22 (Department No. 2)
• Zhetysu Region, Taldykorgan — Nazarbayev St., 67B
• Ulytau Region, Zhezkazgan — Abay St., 140 (Department No. 2)
10 Years of the State Corporation “Government for Citizens”: How the Public Service System in Kazakhstan Has Transformed
On April 7, the State Corporation “Government for Citizens” marks its 10th anniversary. Over this time, it has become a key link between the state and its citizens — today, tens of millions of requests are processed annually through its services, and most public services are available to Kazakhstanis under the “one-stop shop” principle.
Over the years, a unified infrastructure for delivering public services has been established across the country, making them more convenient and accessible for citizens. Self-service terminals, video-based Public Service Centers, biometric identification, and other innovations have been introduced, while key processes have been transitioned into digital formats.
The scale of these changes is reflected in the numbers: on average, more than 23 million services are delivered annually through Public Service Centers, while millions more requests are processed via digital channels, including mobile applications and online services.
Digitalization has been a key driver of these transformations. Today, most public services are available online, and interactions increasingly take place through digital platforms. The “PSC” mobile application has effectively become a “Public Service Center in your pocket”: in 2025 alone, it was downloaded by more than 2 million users. Through the app, citizens can book appointments, receive electronic queue tickets, track application statuses, and access services without visiting front offices.
The unified contact center 1414, which celebrates its 15th anniversary this year, remains an important support channel and operates 24/7. Since 2021, it has been part of the State Corporation and handles an average of 20 to 25 million requests annually. The center активно внедряет digital solutions: already today, every tenth call is processed with the involvement of an AI assistant, which helps уточнить запрос and guide users to the appropriate service.
Alongside the development of digital services, the State Corporation actively promotes digital literacy among the population by organizing training sessions across the country. These sessions are held in all regions of Kazakhstan at Public Service Centers in a practical, hands-on format. In March alone, around 700 Kazakhstanis improved their digital skills.
“The mission of the State Corporation is to be a key driver of the transformation of the public service system. Over the years, we have built a service oriented toward the real needs of citizens: making services accessible, high-quality, and convenient at every stage of life. We operate under the principle of a ‘listening state,’ where every voice serves as a guide for development. Our task is not only to provide services but to be a reliable partner for citizens, fostering an open and inclusive digital environment without barriers,” said Chairman of the Board of the State Corporation “Government for Citizens,” Arman Kenzhegaliyev.
The experience of the State Corporation “Government for Citizens” has attracted interest beyond Kazakhstan. Over the years, delegations from Mongolia, Japan, Uzbekistan, and other countries have visited to learn about its public service delivery practices and digital solutions.
Behind this interest lies a system built over 10 years — one that has evolved from fragmented services into a unified infrastructure centered around citizen convenience. Today, the State Corporation integrates services of Public Service Centers, specialized PSCs, land cadastre, social and pension services, as well as civil registry and real estate services.
Kazakhstani Citizens Increasingly Choose Home Delivery of Documents
The home delivery service for documents allows citizens to receive their completed documents without a repeat visit to the Public Service Center (PSC). Today, this service is available in all regions of Kazakhstan. This format is gradually gaining popularity — in the first three months of 2026 alone, 426 deliveries were processed using this service, according to the State Corporation “Government for Citizens.”
The service can be requested at the time of submitting an application — once the documents are ready, they are delivered to the specified address. This is especially convenient for those who want to save time or are unable to visit the service center in person.
The delivery option is offered immediately when submitting an application. All that is required is to provide the address and pay for the service, after which one only needs to wait for the document to be prepared. Once ready, the courier contacts the recipient and usually delivers the document on the same day to the indicated address. Upon delivery, identification is carried out using an ID and a confirmation code.
Courier delivery covers 15 public services. These include such in-demand documents as duplicate birth, marriage, divorce, and death certificates, archival certificates, duplicates of educational documents, as well as apostille services and restoration of civil status records.
The cost of the service depends on the region: in Almaty, Astana, and Shymkent, delivery costs 2,061 tenge, while in other regions it is 1,036 tenge.
At the same time, the entire process remains under control: the delivery status can be tracked via the “PSC” mobile application. This allows users to see the current stage of their document without making calls or additional inquiries.
The service was launched in 2024 and is aimed at making document retrieval more convenient for citizens, saving their time, and reducing the need for additional visits to Public Service Centers.
March 14 – Day of Land Management, Geodesy and Cartography
March 14 is celebrated in Kazakhstan as the Day of Land Management, Geodesy and Cartography — a professional holiday for specialists who ensure the maintenance of the land cadastre, the accuracy of geodetic data and the rational use of the country’s land resources.
According to the State Corporation “Government for Citizens”, since the beginning of 2026 about 68 thousand public services have been provided to citizens in the field of land cadastre. For comparison, in 2025 around 487 thousand services were delivered, which indicates a high demand for services related to land relations.
On the eve of the professional holiday, representatives of the State Corporation took part in a scientific seminar titled “Land Management and Cadastre: Modern Approaches and Digital Tools.” The event was held at the Institute of Land Resources, Architecture and Design.
During the seminar, representatives of the Department of Land Cadastre of the Non-profit Joint-Stock Company “State Corporation Government for Citizens” (NJSC) delivered a presentation titled “Digital Technologies in the Land Cadastre.” During the presentation, specialists spoke about the development of the digital land cadastre and the capabilities of the information system “Unified State Real Estate Cadastre.”
The discussion of modern approaches and digital tools is directly related to the development of public services in the field of land relations. Today, the State Corporation provides citizens with a range of services in the land cadastre sector, including the provision of information from the state land cadastre, preparation of cadastral documents for land plots, as well as determination of the cadastral value of land.
In addition, services related to changing the designated purpose of land plots, extending lease terms, and purchasing land plots are also provided. Since 2026, these services have been automated, which has simplified the process of obtaining them and reduced the time required for their delivery in the field of land relations.
“The development of public services in the field of land relations remains one of the key areas of work for the State Corporation. We consistently improve services, automate processes and simplify procedures so that citizens can resolve issues related to land plot registration more quickly and conveniently,” said Arman Kenzhegaliev, Chairman of the Management Board of the NJSC “State Corporation Government for Citizens.”
A ceremonial event was also held today within the State Corporation, during which employees of the system were awarded. In total, 209 specialists across the country were recognized with departmental awards.
In particular, 21 specialists were awarded the badge “Honored Land Management Specialist,” 19 representatives of the industry received the honorary diploma “Best Land Management Specialist,” and 75 employees were awarded the anniversary medal of the State Corporation. In addition, letters of appreciation from the Chairman of the Management Board of the State Corporation and the First Vice Minister of Industry and Infrastructure Development of the Republic of Kazakhstan were presented.
Kazakhstan’s Civil Registry Service Celebrates 105 Years: How Life Event Registration Became Digital
In 2026, the Civil Registry Service of Kazakhstan (RAGS) celebrates its 105th anniversary. Over this period, the registration of births, marriages, and other life events has evolved from paper books and manual records to digital services accessible directly from a smartphone.
RAGS of Kazakhstan was among the first in the country and in the CIS to begin transitioning its work to an electronic format. Millions of records accumulated over more than a century have been digitized. As a result, information about births, marriages, and other life events is now available through electronic services. This has greatly simplified access to services: citizens are no longer tied to their place of residence. Today, it is possible to obtain a duplicate document or register a marriage anywhere in the country.
Currently, the RAGS system covers all regions of the country: there are 232 RAGS offices across Kazakhstan, employing 855 staff members. The scale of their work remains significant: in 2025 alone, approximately 337,000 births and around 116,000 marriages were registered in Kazakhstan. Positive trends continue this year, with around 49,000 births and approximately 14,000 marriages already registered since the beginning of 2026.
Modern RAGS is not only about digital services. Increasing attention is being given to ceremonial registrations of marriages and births. In 2025, 4,949 ceremonial marriage registrations and 454 ceremonial birth registrations were conducted nationwide.
“Over 105 years, the RAGS system has evolved from paper documents to a modern digital system. Combining a rich history with contemporary solutions, we continue to develop. Today, it is possible to proactively obtain a birth certificate, and through mobile applications, submit a marriage registration request. In an era of high mobility, such innovations save citizens’ time and make interaction with the government convenient and comfortable,” said Arman Kenzhegaliev, Chairman of the Board of the JSC State Corporation “Government for Citizens.”
In honor of the 105th anniversary, a ceremonial event was held, recognizing current employees of the system. Across the country, 44 employees were awarded the “10 Years of the State Corporation” badge, 20 specialists received letters of appreciation from the Chairman of the Board of the State Corporation, another 26 received certificates of honor, including 5 from the Ministry of Artificial Intelligence and Digital Development, and 21 from the Chairman of the Board of KGU MIICDR.