Additional service launched in special centers of Kazakhstan

Additional service launched in special centers of Kazakhstan

In 2025, the "Personal Manager in Special Centers" service was introduced in all specialized public service centers of the Republic of Kazakhstan. A personal manager serves service recipients as a priority, which significantly reduces the waiting time.

 You can getto the personalmanagerbycontactingthereception of the Special Center. The personalmanagerreceives service recipientsout of turnanddraws up documentsforcarregistration,registrationandde-registration of vehicles, and issuance of stateregistrationplates.

Whenchoosing a service, the visitor is directedto a personalmanager,whodraws up a contract,draws up documentsandsendsthemforexecution to anauthorizedstatebodyin a generalmanner.

"The governmentforcitizensis a customer-orientedcompanyforwhichcontinuousimprovement of the quality,speedandprocesses of interactionwithcitizensisanabsolutepriority. Taking into accounttherequest for theopportunity to be serviced on anexpeditedbasis,weintroduced the personalmanagerserviceinitiallyin2024in4cities of Kazakhstan,andfrom2025inall special centers of the Republic of Kazakhstan,"saysArmanKenzhegaliev, Chairman of the Board of the GovernmentforCitizens Group of Companies.

By the way, the "PersonalManagerin Special Centers" was firstimplementedas a pilotprojectinAstana,Almaty,ShymkentandUralsk.Insix months, the project has proveditseffectivenessand has beenscaledacrossthecountry.

We remind you that documents are accepted at special centers from Monday to Friday, from 9:00 to 18:00. On Saturday – in special call centers, from 9:00 to 12:00.